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User profile for user: Trebuin
Trebuin Author
User level: Level 1
4 points

Kernel Panic Crash Help

Been having a lot of crashes and I can't pinpoint what is happening. Could someone help me?


Anonymous UUID: 2A563066-2FCD-07A6-B605-4A1A577C272E



Thu Oct 8 21:14:01 2015



*** Panic Report ***

panic(cpu 3 caller 0xffffff8028bd4b3a): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002cf52000, CR4: 0x00000000000626e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000005f2a, RDX: 0x0000000000000001

RSP: 0xffffff8212983ef8, RBP: 0xffffff8212983f40, RSI: 0xffffff8049052700, RDI: 0xffffff80490af800

R8: 0x0000000000988bcf, R9: 0xffffff820857d068, R10: 0x0000000000000000, R11: 0x00000162e9bbd645

R12: 0xffffff8049052700, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001

RFL: 0x0000000000010246, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x3, PL: 0



Backtrace (CPU 3), Frame : Return Address

0xffffff8212983b80 : 0xffffff8028ae3357

0xffffff8212983c00 : 0xffffff8028bd4b3a

0xffffff8212983de0 : 0xffffff8028bf2133

0xffffff8212983e00 : 0x0

0xffffff8212983f40 : 0xffffff80290b2981

0xffffff8212983f80 : 0xffffff80290b2a76

0xffffff8212983fb0 : 0xffffff8028bcf557



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15B30a



Kernel version:

Darwin Kernel Version 15.0.0: Tue Sep 22 20:33:10 PDT 2015; root:xnu-3247.10.11.1.1~1/RELEASE_X86_64

Kernel UUID: 84983C04-719B-3A4C-A93C-4A28B3A359E2

Kernel slide: 0x0000000028800000

Kernel text base: 0xffffff8028a00000

__HIB text base: 0xffffff8028900000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)



System uptime in nanoseconds: 1524339928725

last loaded kext at 52973849723: com.symantec.kext.SymAPComm 12.7.1f4 (addr 0xffffff7fa9432000, size 20480)

loaded kexts:

com.symantec.kext.SymAPComm 12.7.1f4

com.boxcryptor.BCCFS.filesystems.bccfs 3.0.1

com.symantec.kext.fw 5.3.1f4

com.parallels.virtualhid 1.0.3 3

com.intel.kext.intelhaxm 1.1.1

com.avatron.AVExFramebuffer 3.0.1

com.avatron.AVExVideo 3.0.1

com.hzsystems.terminus.driver 4

com.paragon-software.filesystems.ntfs 382.0.14

com.parallels.virtualsound 1.0.36 36

com.paragon-software.kext.VDMounter 526.1

at.obdev.nke.LittleSnitch 4352

com.symantec.kext.ips 3.10.3f7

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.5f7

com.apple.filesystems.smbfs 3.0.0

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.pmtelemetry 1

com.apple.driver.AGPM 110.20.21

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.ApplePolicyControl 3.11.33

com.apple.driver.AppleMikeyDriver 272.50.31

com.apple.driver.AppleHDAHardwareConfigDriver 272.50.31

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.8

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.AMDRadeonX3000 1.3.8

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.11.33

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.kext.AMD6000Controller 1.3.8

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.2f1

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.CoreStorageFsck 517

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.2

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.11.33

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.kext.AMDSupport 1.3.8

com.apple.AppleGraphicsDeviceControl 3.11.33

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.AppleUSBMultitouch 250.4

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.0.1

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: MacBookPro8,2, BootROM MBP81.0047.B2B, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.2f1 16391, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: M4-CT512M4SSD2, 512.11 GB

Serial ATA Device: Hitachi HTS727575A9E362, 750.16 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Posted on Oct 8, 2015 9:19 PM

Reply
3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Oct 9, 2015 9:05 PM in response to Trebuin

Though I don't like to make this suggestion, the system is so heavily modified by third-party software that, instead of trying to remove the modifications piecemeal, you should erase the startup volume, reinstall OS X, and then go through the initial setup process, restoring only user data from a backup—not applications or other files. This course of action will be the easiest and most reliable.

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

When you restart, you'll be prompted to go through the initial setup process. That’s when you transfer the data from a backup.

Select only users in the Setup Assistant dialog—not Applications, Computer & Network Settings, or Other files and folders. Don't transfer the Guest account, if it was enabled.

After that, check the App Store for software updates.

If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

I strongly recommend that you never reinstall any "security" products or "utilities," nor any software that changes the user interface, or the behavior of built-in applications such as Safari, in an unsupported way, nor any unlicensed commercial software. If you do any of that, the problem is likely to recur.

Any system modifications that you do choose to install must be kept up to date.

Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," you could be creating a future problem that will be very hard to solve. Never install any third-party software unless you know how to uninstall it.

Reply
User profile for user: TildeBee
TildeBee
User level: Level 7
31,917 points

Oct 9, 2015 10:42 PM in response to Trebuin

Hi Trebuin -


We're all volunteer helpers here . . . other Mac users sharing our experience and solutions.

That said, take a look at this list from your report:


last loaded kext at 52973849723: com.symantec.kext.SymAPComm 12.7.1f4 (addr 0xffffff7fa9432000, size 20480)

loaded kexts:

com.symantec.kext.SymAPComm 12.7.1f4

com.boxcryptor.BCCFS.filesystems.bccfs 3.0.1

com.symantec.kext.fw 5.3.1f4

com.parallels.virtualhid 1.0.3 3

com.intel.kext.intelhaxm 1.1.1

com.avatron.AVExFramebuffer 3.0.1

com.avatron.AVExVideo 3.0.1

com.hzsystems.terminus.driver 4

com.paragon-software.filesystems.ntfs 382.0.14

com.parallels.virtualsound 1.0.36 36

com.paragon-software.kext.VDMounter 526.1

at.obdev.nke.LittleSnitch 4352

com.symantec.kext.ips 3.10.3f7

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.5f7


All the Symantec stuff needs to be correctly Uninstalled, ASAP.

I have to tell you, even after correctly uninstalling, that crap may still be hiding in your system, which is most likely why Linc recommended erasing the disc. You could try uninstalling symantec first, and see how your systems works then.

Go to their site for up-to-date uninstall instructions.

Reply

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