iTunes Store Podcast Feed Error Notification

Question

Level 1

8 points

iTunes Store Podcast Feed Error Notification

Hi,

I have tried to submit a podcast to itunes and straight away it was rejected. The email said:

"An error was encountered while trying to add your feed, [ http://www.chosesasavoir.com/rss.xml ]".

I already successfully submitted 2 podcasts on itunes in the past (I still run these podcasts) and I am using the same rss file model for this new one, so I am not sure what can be wrong.

I submitted the URL to feed validator and received the same "errors" I receive when I test the 2 other rss files which have been approved on itunes.

Any idea what's wrong with http://www.chosesasavoir.com/rss.xml

?

Louis

Posted on Oct 8, 2015 9:38 PM

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Answer 1

Oct 8, 2015 11:12 PM in response to Louis -

The feed can be subscribed to in iTunes and is basically OK, but the episodes are all dated in the future - I don't know whether this would be likely to throw the Store. Otherwise though there are other errors flagged in the Feedvalidator report they shouldn't cause any problems. I have seen situations which suggest that some servers may not respond well to requests from the Store even though they are OK with iTunes, but I can't say for certain that this can happen.

As you are hosting your episodes on Libsyn you presumably also have a Libsyn feed - you might be better off using that.

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Answer 2

Louis - Author

Level 1

8 points

Oct 9, 2015 12:25 AM in response to Roger Wilmut1

Thanks Roger. Unfortunately I did the following and got the same result:

- I changed the date of the episodes.
- I submitted Libsyn feed (which is http://filtennis.libsyn.com/rss)

and received the same email from itunes: "An error was encountered while trying to add your feed...".

I don't know what to do now.

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Answer 3

Oct 9, 2015 12:28 AM in response to Louis -

I can't see any reason why there should be a problem, and Libsyn feeds are reliable enough. It's just possible that the Store is having one of its glitches and if so this should sort itself out eventually; otherwise I can only suggest contacting Libsyn Support for help.

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Answer 4

Louis - Author

Level 1

8 points

Oct 9, 2015 12:32 AM in response to Roger Wilmut1

Ok. I will wait a few days and resubmit on Monday.

Thanks for your help.

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Answer 5

Oct 9, 2015 6:50 AM in response to Louis -

Louis,

I do not see an active account for - http://filtennis.libsyn.com/

Please follow up with me - rob at libsyn dot com - and let me know the email address you use to log in with - as it does not look like your account is active anymore.

Rob W

libsyn

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Answer 6

Louis - Author

Level 1

8 points

Oct 9, 2015 7:59 PM in response to Robert Walch

Hi Rob, I changed the Show Slug to chosesasavoir

I submitted to itunes http://chosesasavoir.libsyn.com/rss and got the same error message 😟

Please advise.

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Answer 7

Oct 9, 2015 11:37 PM in response to Louis -

A number of people have reported the same problem. It seems probable that there is an issue at the server which is preventing submissions from being accepted. I should leave it until after the weekend and see whether it clears itself up.

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