My iphone 6 is stuck

Question

Level 1

4 points

My iphone 6 is stuck

Hi,

Issue again with my iPhone 6.

I tried open one app and after that my iPhone got stuck. Screen is off completely and when I try to turned on the screen, it gets ON, but taking time.

And if the screen is ON, then also I can't do anything with my iPhone. Cannot pick up any call, can't open any app, in short, I cannot access anything.

The power is ON and able to charge too.

However, it's like my phone is dead.

Please suggest me what I can do to get it working?

Thanks in advance

Rashmi

iPhone 6, iOS 8.4

Posted on Oct 9, 2015 3:03 AM

Reply

Answer 1

Best reply

thunderzzz

Level 6

8,452 points

Oct 9, 2015 3:23 AM in response to rashmiv17

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.