Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 been freezing for over 6 months

have had my iPhone 6 for almost 10 months and over 6 months it has been freezing up and can't use it, i use this phone for my business and is hurting my business because can't receive calls or text because phone is frozen.



iPhone 6, iOS 8.4, touch screen not workoing

Posted on Oct 9, 2015 12:35 AM

Reply
1 reply

Oct 9, 2015 12:38 AM in response to fabbkrgrl5

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

iphone 6 been freezing for over 6 months

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.