FaceTime for Mac not working on my husband's IMac mid-2007 after upgrade to El Capitan but it works fine on my iMac mid-2011 with El Capitan.

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Level 1

60 points

FaceTime for Mac not working on my husband's IMac mid-2007 after upgrade to El Capitan but it works fine on my iMac mid-2011 with El Capitan.

MY husband is having the exact same problem as several people have described here. We both upgraded our Macs to El Capitan on the same day. Facetime for Mac works fine on my Mac. It no longer works on his. When he tries to initiate a call, as soon as it begins to connect Facetime quits unexpectedly.,and generates a multi-page error report. Same thing happens when he tries to receive a call. We spent the evening on the phone with Apple support and no success resolving it (SMC reset, PRAM reset, test account - nothing helped). The Apple senior advisor's recommendation was to reinstall Mac OSX from the Recovery Drive which we will try tomorrow morning. If that does not fix it, the next suggested step is to do an erase and reinstall. No explanation as to what is causing the problem except that it appears to be a corrupted FaceTime installation, or a corrupted upgrade, not sure which. The El Capitan upgrade seemed to install fine on both of our Macs; however, we will try Lincoln Davis's suggestions on signing out of FaceTime on all devices first then signing back in to see if that helps. Neither of our Macs have any anti-malware or anti-virus SW installed; however, the Apple advisor did find a couple of very old MacKeeper plist files in the Launch Daemon folder under Application Support in Library. The Apple advisor had us trash them, but this still did not fix it. My husband's Mac has not had the MacKeeper SW on his Mac for over four years, and his Mac has been upgraded to various versions of OS X before El Capitan without a FaceTime problem. This problem seems to be specific to El Capitan and FaceTime. That's all we know for now. I will post more when I know more.

iMac, OS X El Capitan (10.11), 2.4 GHz Intel Core 2 Duo mid-2007

Posted on Oct 9, 2015 1:32 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Oct 9, 2015 10:30 PM in response to alp1116

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 2

alp1116 Author

Level 1

60 points

Oct 10, 2015 12:02 AM in response to Linc Davis

Thanks for your help Linc. An update as to the day's progress - The reinstall of Mac OS X El Capitan using Cmd R did not help the problem - FaceTime still failed in both my husband's account and in a Test account that we set up on his Mac. Plus after the Reinstall, FaceTime started mixing up contact information in addition to crashing. When he tried to FaceTime me again after the reinstall, FaceTime said "Calling (my daughter)" while showing my information in the FaceTime screen, not hers, but it rang on my Mac (???), then FaceTime immediately crashed on his Mac as soon as I clicked Accept on my Mac, which is what it has been doing all day. Before the reinstall it was not mixing up the contact information, just crashing. My daughter is in another state and her MacBook Pro is over 1000 miles away. She does not have an account on either of our Macs. She does have a Netflix account on our Apple TV. And she was here for a visit recently watching Netflix. That is the only place that I know of that there is any information for her, other than her contact information in Contacts on my Mac and on his Mac (like any other contact). I also tried redownloading Mac OS X El Capitan from the Mac App Store afterwards, just to see if that might fix it. It downloaded and installed fine (so it seemed), but once again did not fix FaceTime. And the mixed up contacts thing is still happening.

So I am now doing a complete backup of all of the data on his Mac to Time Capsule before I do the next recommended step: erase and reinstall. And Time Machine is saying that is going to take all night even though we have a high speed LAN in place. Before I do the erase and reinstall tomorrow, I will check to see if you have figured anything out from the error reports that you requested.

Here is the PasteBin link for the information you asked for:

FaceTime Crash Rep...

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Answer 3

Linc Davis

Level 10

209,547 points

Oct 10, 2015 8:46 AM in response to alp1116

You made the page private, so I can't see it.

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Answer 4

alp1116 Author

Level 1

60 points

Oct 10, 2015 11:47 AM in response to Linc Davis

Oops. Sorry. I've never used PasteBin before and I was not sure how to set it up. I'll go fix it and let you know when it is ready.

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Answer 5

alp1116 Author

Level 1

60 points

Oct 10, 2015 11:52 AM in response to Linc Davis

I changed the page to public in PasteBin, so hopefully this works now. Here is the new link:

FaceTime Crash Rep...

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Answer 6

Linc Davis

Level 10

209,547 points

Oct 10, 2015 7:48 PM in response to alp1116

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 7

alp1116 Author

Level 1

60 points

Oct 10, 2015 3:46 PM in response to Linc Davis

Here are the results Linc:

1 Start time: 15:14:20 10/10/15

2

3 Revision: 1351

4

5 Model Identifier: iMac7,1

6 Memory: 4 GB

7 System Version: OS X 10.11 (15A284)

8 Kernel Version: Darwin 15.0.0

9 Time since boot: 4:01

10

11 UID: 504

12

13 Memory

14

15 BANK 0/DIMM0

16

17 Size: 2 GB

18 Speed: 667 MHz

19 Status: OK

20 Manufacturer: 0xCE00000000000000

21

22 BANK 1/DIMM1

23

24 Size: 2 GB

25 Speed: 667 MHz

26 Status: OK

27 Manufacturer: 0xCE00000000000000

28

29 SerialATA

30

31 WDC WD10EZEX-00RKKA0

32

33 USB

34

35 OneTouch (Maxtor)

36 Deskjet D1500 series (Hewlett Packard)

37

38 Bluetooth

39

40 Apple Magic Mouse

41

42 Activity

43

44 CPU: user 9%, system 21%

45

46 CPU usage (%)

47

48 Finder (UID 504): 51.0

49

50 Energy (lifetime)

51

52 Finder (UID 504): 17.78

53 Mail (UID 504): 15.20

54 kernel_task (UID 0): 13.33

55

56 Energy (sampled)

57

58 kernel_task (UID 0): 43.93

59 Finder (UID 504): 22.38

60

61 Global prefs (system)

62

63 MultipleSessionEnabled = 1

64

65 Firewall: On

66

67 Listeners

68

69 cupsd: ipp

70 kdc: kerberos

71 launchd: afpovertcp

72

73 Diagnostic reports

74

75 2015-09-12 Preview crash

76 2015-09-13 com.apple.WebKit.WebContent crash*

77 2015-09-20 iTunes crash

78 2015-10-02 mapspushd crash

79 2015-10-09 FaceTime crash x11

80 2015-10-10 CMFSyncAgent crash x8

81 2015-10-10 FaceTime crash x4

82 2015-10-10 Image Capture Extension crash

83 2015-10-10 cloudd crash

84 2015-10-10 suggestd crash

85 * Code injection

86

87 HID errors: 4

88

89 Kernel log

90

91 Oct 9 20:00:19 Process systemmigrationd [227] disabling system-wide CPU Throttling

92 Oct 9 20:00:39 Process systemmigrationd [227] disabling system-wide I/O Throttling

93 Oct 9 20:00:39 Process systemmigrationd [227] disabling system-wide CPU Throttling

94 Oct 9 20:48:14 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x9ce1ae4775f21db9, provider is 0x9ce1ae4775f3f6b9

95 Oct 9 20:48:24 IOHIDSystem: Seize of IOHIDPointing failed.

96 Oct 9 20:48:24 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

97 Oct 9 20:48:36 AppleYukon2: error - 2 Pair Downshift detected

98 Oct 9 20:48:44 utun_start: ifnet_disable_output returned error 12

99 Oct 9 21:25:14 000001.791107 IOUSBHostHIDDevice@fd120000,0: IOUSBHostHIDDevice::start: unable to start IOHIDDevice

100 Oct 9 21:25:14 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xbe17ef28d3cfead1, provider is 0xbe17ef28d3d1bbd1

101 Oct 9 21:25:33 AppleYukon2: error - 2 Pair Downshift detected

102 Oct 9 21:25:39 utun_start: ifnet_disable_output returned error 12

103 Oct 9 21:52:58 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x7b14f84f40b25149

104 Oct 10 01:18:26 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x7b14f84f4005ed39

105 Oct 10 11:12:31 Process launchd [1] disabling system-wide I/O Throttling

106 Oct 10 11:12:31 Process launchd [1] disabling system-wide CPU Throttling

107 Oct 10 11:13:58 000001.779927 IOUSBHostHIDDevice@fd120000,0: IOUSBHostHIDDevice::start: unable to start IOHIDDevice

108 Oct 10 11:13:58 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xb2361c9a1a949b89, provider is 0xb2361c9a1a966c89

109 Oct 10 11:14:04 IOHIDSystem: Seize of IOHIDPointing failed.

110 Oct 10 11:14:04 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

111 Oct 10 11:14:16 AppleYukon2: error - 2 Pair Downshift detected

112 Oct 10 11:14:41 utun_start: ifnet_disable_output returned error 12

113 Oct 10 12:39:26 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xd53923f9e88df6ef

114 Oct 10 12:57:03 IOHIDSystem: postEvent LLEventQueue overflow.

115 Oct 10 13:48:32 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xd53923f9f1cd4ce7

116

117 System log

118

119 Oct 10 14:53:17 WiFiAgent: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.

120 Oct 10 14:53:17 loginwindow: Login Window Started Security Agent

121 Oct 10 14:53:23 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin

122 Oct 10 14:53:30 SecurityAgent: spawn_via_launchd() failed, errno=125 label=[0x0-0x96096].com.apple.AppleSpell path=/System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell flags=0 : LaunchApplicationClient.cp #963 LaunchApplicationWithSpawnViaLaunchD() q=NSTextCheckingOperationQueue :: NSOperation 0x7fb7415cb870 (QOS: LEGACY)

123 Oct 10 15:02:07 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Evernote Helper" for over 1.00 seconds. Server has re-enabled them.

124 Oct 10 15:02:08 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.

125 Oct 10 15:02:08 Image Capture Extension: -[NSProcessInfo enableSuddenTermination] has been invoked more times than necessary to balance invocations of -[NSProcessInfo disableSuddenTermination]. Ignoring.

126 Oct 10 15:02:09 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Location Menu" for over 1.00 seconds. Server has re-enabled them.

127 Oct 10 15:02:16 Finder: Took 26.95s to get the token

128 Oct 10 15:02:49 UserEventAgent: Failed to send message because the port couldn't be created.

129 Oct 10 15:02:52 airportd: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 1.7295 seconds after previous scan request from 81 (locationd)

130 Oct 10 15:02:53 airportd: -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 0.7333 seconds after previous scan request from 81 (locationd)

131 Oct 10 15:03:37 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 7 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

132 Oct 10 15:03:37 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 6 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

133 Oct 10 15:03:37 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 5 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

134 Oct 10 15:03:37 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 3 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

135 Oct 10 15:04:34 UserEventAgent: Failed to send message because the port couldn't be created.

136 Oct 10 15:04:34 UserEventAgent: Failed to send message because the port couldn't be created.

137 Oct 10 15:04:36 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

138 Oct 10 15:05:27 UserEventAgent: Failed to send message because the port couldn't be created.

139 Oct 10 15:05:27 UserEventAgent: Failed to send message because the port couldn't be created.

140 Oct 10 15:08:36 accountsd: invalid nil value for 'sharedInstance'

141 Oct 10 15:10:25 Safari: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

142 Oct 10 15:10:37 Safari: tcp_connection_tls_session_error_callback_imp 3 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

143 Oct 10 15:10:38 accountsd: invalid nil value for 'sharedInstance'

144

145 launchd log

146

147 Oct 10 11:15:40 com.apple.xpc.launchd.domain.user.504: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

148 Oct 10 11:15:40 com.apple.xpc.launchd.domain.user.504: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

149 Oct 10 11:21:21 com.apple.xpc.launchd.domain.user.92: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

150 Oct 10 11:21:21 com.apple.xpc.launchd.domain.user.92: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

151 Oct 10 11:21:22 com.apple.xpc.launchd.user.domain.504.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

152 Oct 10 11:21:22 com.apple.xpc.launchd.user.domain.504.100007.Aqua: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

153 Oct 10 11:21:22 com.apple.xpc.launchd.user.domain.504.100007.Aqua: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

154 Oct 10 11:21:23 com.apple.xpc.launchd.user.domain.504.100007.Aqua: Could not import service from caller: caller = otherbsd.277, service = com.fiplab.MemoryCleanHelper, error = 119: Service is disabled

155 Oct 10 11:21:23 com.apple.xpc.launchd.user.domain.504.100007.Aqua: Could not import service from caller: caller = otherbsd.277, service = com.fiplab.NotesTab-Helper, error = 119: Service is disabled

156 Oct 10 11:21:28 com.apple.xpc.launchd.domain.user.55: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

157 Oct 10 11:21:28 com.apple.xpc.launchd.domain.user.55: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

158 Oct 10 12:39:20 com.apple.xpc.launchd.domain.user.loginwindow.653.4294967295: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

159 Oct 10 12:39:26 com.apple.xpc.launchd.domain.user.92: Attempt to spawn app in non-GUI domain: caller = SecurityAgent.673, label = [0x0-0x3c03c].com.apple.AppleSpell

160 Oct 10 12:52:46 com.apple.xpc.launchd.user.domain.504.100028.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.653, error = 138: Service cannot be loaded on this hardware

161 Oct 10 12:52:46 com.apple.xpc.launchd.user.domain.504.100028.Aqua: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

162 Oct 10 12:52:46 com.apple.xpc.launchd.user.domain.504.100028.Aqua: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

163 Oct 10 12:52:51 com.apple.xpc.launchd.user.domain.504.100028.Aqua: Could not import service from caller: caller = otherbsd.696, service = com.fiplab.MemoryCleanHelper, error = 119: Service is disabled

164 Oct 10 12:52:51 com.apple.xpc.launchd.user.domain.504.100028.Aqua: Could not import service from caller: caller = otherbsd.696, service = com.fiplab.NotesTab-Helper, error = 119: Service is disabled

165 Oct 10 14:53:14 com.apple.xpc.launchd.domain.user.loginwindow.1078.4294967295: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

166 Oct 10 14:53:30 com.apple.xpc.launchd.domain.user.92: Attempt to spawn app in non-GUI domain: caller = SecurityAgent.1102, label = [0x0-0x96096].com.apple.AppleSpell

167 Oct 10 15:01:45 com.apple.xpc.launchd.user.domain.504.100050.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.1078, error = 138: Service cannot be loaded on this hardware

168 Oct 10 15:01:45 com.apple.xpc.launchd.user.domain.504.100050.Aqua: Could not read path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

169 Oct 10 15:01:45 com.apple.xpc.launchd.user.domain.504.100050.Aqua: Failed to bootstrap path: path = /Library/LaunchAgents/com.oracle.java.Java-Updater.plist, error = 2: No such file or directory

170 Oct 10 15:01:48 com.apple.xpc.launchd.user.domain.504.100050.Aqua: Could not import service from caller: caller = otherbsd.1124, service = com.fiplab.MemoryCleanHelper, error = 119: Service is disabled

171 Oct 10 15:01:48 com.apple.xpc.launchd.user.domain.504.100050.Aqua: Could not import service from caller: caller = otherbsd.1124, service = com.fiplab.NotesTab-Helper, error = 119: Service is disabled

172

173 Console log

174

175 Oct 9 23:29:10 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7f8c5ad31860

176 Oct 9 23:29:10 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7f8c5ac39d70

177 Oct 10 00:56:52 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fc9c0d396f0

178 Oct 10 00:57:16 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fc9c0d4de80

179 Oct 10 01:09:14 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fab81d34f50

180 Oct 10 03:10:15 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fbf82533560

181 Oct 10 05:18:01 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7f9420d52780

182 Oct 10 05:37:14 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7f83aa450af0

183 Oct 10 07:45:53 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7f8790548e40

184 Oct 10 11:22:03 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

185 Oct 10 11:22:04 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

186 Oct 10 11:22:05 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

187 Oct 10 11:22:05 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

188 Oct 10 11:22:14 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

189 Oct 10 11:22:14 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

190 Oct 10 11:22:14 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

191 Oct 10 11:22:14 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

192 Oct 10 15:10:29 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

193 Oct 10 15:10:30 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

194 Oct 10 15:10:30 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

195 Oct 10 15:10:30 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

196 Oct 10 15:10:38 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

197 Oct 10 15:10:38 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

198 Oct 10 15:10:39 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

199 Oct 10 15:10:39 storeaccountd: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

200

201 System services loaded

202

203 com.adobe.fpsaud

204 com.apple.Kerberos.kdc

205 - status: 1

206 com.apple.logd

207 - status: 1

208 com.apple.watchdogd

209

210 System services disabled

211

212 _dirty

213 com.apple.mdmclient.daemon.runatboot

214 org.samba.winbindd

215

216 Login services loaded

217

218 com.epson.epw.agent4

219 - status: 78

220 com.evernote.EvernoteHelper

221 com.zeobit.MacKeeper.Helper

222 - status: 78

223

224 Login services disabled

225

226 com.apple.ManagedClientAgent.enrollagent

227 com.apple.FTMonitor

228 com.fiplab.NotesTab-Helper

229 com.apple.imagent.monaco

230 com.fiplab.MemoryCleanHelper

231 com.hp.devicemonitor

232

233 User services loaded

234

235 com.apple.ViewBridgeAuxiliary

236 - status: -9

237

238 User services disabled

239

240 com.apple.ManagedClientAgent.enrollagent

241 com.apple.FTMonitor

242 com.fiplab.NotesTab-Helper

243 com.apple.imagent.monaco

244 com.fiplab.MemoryCleanHelper

245 com.hp.devicemonitor

246

247 Safari extensions

248

249 Awesome Screenshot

250 - com.diigo.safari.awesomeScreenshot

251

252 iCloud errors

253

254 bird 18

255 comapple.CloudPhotosConfiguration 9

256 Finder 9

257 CallHistorySyncHelper 5

258 mdworker 4

259 cloudd 1

260

261 Continuity errors

262

263 sharingd 4

264 Finder 1

265

266 Restricted files: 1066

267

268 Lockfiles: 46

269

270 Global prefs (user)

271

272 AppleActionOnDoubleClick = Maximize

273 AppleShowAllExtensions = 1

274

275 Contents of /Library/LaunchAgents/com.epson.epw.agent.4.plist

276 - mod date: Nov 16 00:00:00 2009

277 - size (B): 610

278 - checksum: 558597248

279

280 <?xml version="1.0" encoding="UTF-8"?>

281 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

282 <plist version="1.0">

283 <dict>

284 <key>KeepAlive</key>

285 <dict>

286 <key>PathState</key>

287 <dict>

288 <key>/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/IJEPWAgent4.app</key>

289 <true/>

290 </dict>

291 </dict>

292 <key>Label</key>

293 <string>com.epson.epw.agent4</string>

294 <key>ProgramArguments</key>

295 <array>

296 <string>/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/IJEPWAgent4.app/Cont ents/MacOS/IJEPWAgent4</string>

297 </array>

298 <key>RunAtLoad</key>

299 <true/>

300 </dict>

301 </plist>

302

303 Contents of Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

304 - mod date: Jan 21 20:02:08 2012

305 - size (B): 819

306 - checksum: 3367324998

307

308 <?xml version="1.0" encoding="UTF-8"?>

309 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

310 <plist version="1.0">

311 <dict>

312 <key>Label</key>

313 <string>com.apple.Safari</string>

314 <key>LimitLoadToSessionType</key>

315 <string>Aqua</string>

316 <key>ProgramArguments</key>

317 <array>

318 <string>/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/S afariSyncClient</string>

319 <string>--sync</string>

320 <string>com.apple.Safari</string>

321 <string>--entitynames</string>

322 <string>com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder</string>

323 </array>

324 <key>RunAtLoad</key>

325 <false/>

326 <key>ThrottleInterval</key>

327 <integer>60</integer>

328 <key>WatchPaths</key>

329 <array>

330 <string>/Users/USER/Library/Safari/Bookmarks.plist</string>

331 </array>

332 </dict>

333

334 ...and 1 more line(s)

335

336 Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist

337 - mod date: Sep 14 11:44:11 2013

338 - size (B): 561

339 - checksum: 4167698214

340

341 <?xml version="1.0" encoding="UTF-8"?>

342 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

343 <plist version="1.0">

344 <dict>

345 <key>Disabled</key>

346 <false/>

347 <key>EnvironmentVariables</key>

348 <dict>

349 <key>ZBTimeStamp</key>

350 <string>20130829190232</string>

351 </dict>

352 <key>Label</key>

353 <string>com.zeobit.MacKeeper.Helper</string>

354 <key>OnDemand</key>

355 <false/>

356 <key>Program</key>

357 <string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>

358 </dict>

359 </plist>

360

361 Bad plists

362

363 Library/Preferences/com.apple.iphotomosaic.plist

364

365 Extensions

366

367 /Library/Extensions/EPSONUSBPrintClass.kext

368 - com.epson.print.kext.USBPrintClass

369 /Library/Extensions/hp_io_enabler_compound.kext

370 - com.hp.kext.io.enabler.compound

371 /System/Library/Extensions/BJUSBLoad.kext

372 - jp.co.canon.bj.print.BJUSBLoad

373 /System/Library/Extensions/EPSONUSBPrintClass.kext

374 - com.epson.print.kext.USBPrintClass

375 /System/Library/Extensions/JMicronATA.kext

376 - com.jmicron.JMicronATA

377 /System/Library/Extensions/LexmarkUSBMerge.kext

378 - com.lexmark.print.usbmerge

379 /System/Library/Extensions/WD1394HPDriver.kext

380 - com.wdc.driver.1394HP

381 /System/Library/Extensions/WDUSBHPDriver.kext

382 - com.wdc.driver.USBHP

383 /System/Library/Extensions/hp_Deskjet_io_enabler.kext

384 - com.hp.print.hpio.Deskjet.kext

385 /System/Library/Extensions/hp_Inkjet1_io_enabler.kext

386 - com.hp.print.hpio.Inkjet1.kext

387 /System/Library/Extensions/hp_Inkjet3_io_enabler.kext

388 - com.hp.print.hpio.Inkjet3.kext

389 /System/Library/Extensions/hp_Inkjet4_io_enabler.kext

390 - com.hp.print.hpio.Inkjet4.kext

391 /System/Library/Extensions/hp_Inkjet5_io_enabler.kext

392 - com.hp.print.hpio.Inkjet5.kext

393 /System/Library/Extensions/hp_Inkjet8_io_enabler.kext

394 - com.hp.print.hpio.inkjet8.kext

395 /System/Library/Extensions/hp_Inkjet_io_enabler.kext

396 - com.hp.print.hpio.Inkjet.kext

397 /System/Library/Extensions/hp_Laserjet_io_enabler.kext

398 - com.hp.print.hpio.Laserjet.kext

399 /System/Library/Extensions/hp_Officejet_io_enabler.kext

400 - com.hp.print.hpio.Officejet.kext

401 /System/Library/Extensions/hp_PhotosmartPro_io_enabler.kext

402 - com.hp.print.hpio.PhotosmartPro.kext

403 /System/Library/Extensions/hp_Photosmart_io_enabler.kext

404 - com.hp.print.hpio.Photosmart.kext

405 /System/Library/Extensions/hp_designjet_series.kext

406 - com.hp.print.hpio.Designjet.kext

407 /System/Library/Extensions/hp_qc_io_enabler.kext

408 - com.hp.hpio.hp_psa530_630_io_enabler

409

410 Applications

411

412 /Applications/DesignPro.app

413 - com.Avery.DesignPro

414 /Applications/Epson Software-Old/EPSON Scan.app

415 - com.epson.scan.standalone

416 /Applications/Epson Software-Old/Event Manager.app

417 - com.epson.ProjectManager

418 /Applications/Fortora Fresh Finance.app

419 - com.fortora.freshfinance

420 /Applications/Image Tricks.app

421 - com.belightsoft.ImageTricks

422 /Applications/TechTool Deluxe.app

423 - com.micromat.techtooldeluxe

424 /Applications/Utilities/EPSON Scan Settings.app

425 - com.epson.scan.settingutility

426 /Applications/WD SmartWare Uninstaller.app

427 - com.wdc.wdsmartwareuninstaller

428 /Applications/myWPEdit.app

429 - com.myownapp.myWPEdit

430 /Applications/myWallet.app

431 - com.myownapp.myWallet_3

432 /Incompatible Software/WD SmartWare.app

433 - com.wdc.smartware

434 /Incompatible Software/WDQuickView.app

435 - com.wdc.wdquickview

436 /Library/Application Support/Coupons/Uninstall Coupon Printing Software.app

437 - N/A

438 /Library/Application Support/EPSON/ICAScannerButtonHandler.app

439 - N/A

440 /Library/Application Support/MacKeeper/AntiVirus.app

441 - com.zeobit.MacKeeper.AntiVirus

442 /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

443 - com.microsoft.silverlight.sllauncher

444 /Library/Application Support/iWork '08/iWork Tour.app

445 - com.apple.iWorkTour

446 /Library/Documentation/User Guides And Information.localized/Apple Hardware Test Read Me.app

447 - com.apple.AppleHardwareTestReadMe

448 /Library/Documentation/User Guides And Information.localized/Bluetooth Regulatory Certification.app

449 - com.apple.BluetoothRegulatoryCertification

450 /Library/Image Capture/TWAIN Data Sources/VueScan.ds

451 - N/A

452 /Library/Printers/GoldbugSoftware/InkLevelPlus.app

453 - com.goldbugsoft.InkLevelPlus

454 /Library/Printers/GoldbugSoftware/ppdUpdater.app

455 - com.goldbugsoft.ppdUpdater

456 /Library/Printers/hp/cups/filters/commandtohp.filter

457 - com.hp.print.cups.filter.commandtohp

458 /Library/Printers/hp/cups/filters/pdftopdf.filter

459 - com.hp.print.cups.filter.pdftopdf

460 /Library/Printers/hp/cups/tools/autosetup.tool

461 - com.hp.print.autosetup

462 /Users/USER/Documents/DOWNLOADS SINCE 2012/Software Downloads-2013/EasyDuplicateFinder-osx32-setup-1.app

463 - com.bitrock.installbuilder

464 /Users/USER/Documents/DOWNLOADS SINCE 2012/Software Downloads-2013/EasyDuplicateFinder-osx32-setup.app

465 - com.bitrock.installbuilder

466 /Users/USER/Downloads/Software Downloads/Software Downloads-2013/EasyDuplicateFinder-osx32-setup-1.app

467 - com.bitrock.installbuilder

468 /Users/USER/Downloads/Software Downloads/Software Downloads-2013/EasyDuplicateFinder-osx32-setup.app

469 - com.bitrock.installbuilder

470 /Users/USER/Library/Application Support/WebEx Folder/Add-ons/Cisco WebEx Start.app

471 - com.cisco.webex.Cisco-WebEx-Start

472

473 Frameworks

474

475 /Library/Frameworks/iLifePageLayout.framework

476 - com.apple.iLifePageLayout

477

478 PrefPane

479

480 /Library/PreferencePanes/Flash Player.prefPane

481 - com.adobe.flashplayerpreferences

482

483 Bundles

484

485 /Library/Application Support/iWork '09/Frameworks/SFRendering.framework/Versions/A/Resources/SFImageUnit.plugin

486 - com.hp.dmf.plugins.CFXmlParser

487 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/CFXmlParser.plugin

488 - com.hp.dmf.plugins.LegacySecureData

489 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/LegacySecureData.plugin

490 - com.hp.dmf.plugins.SecureData

491 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/SecureData.plugin

492 - com.hp.dmf.plugins.libXmlParser

493 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Core.framew ork/Versions/2.0/Resources/PlugIns/libXmlParser.plugin

494 - com.hp.dmf.plugins.DeviceAlerts

495 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceAlerts.plugin

496 - com.hp.dmf.plugins.DeviceStatus

497 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceStatus.plugin

498 - com.hp.dmf.plugins.DeviceTrays

499 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/DeviceTrays.plugin

500 - com.hp.dmf.plugins.EstimatedPagesStatus

501 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/EstimatedPagesStatus.plugin

502 - com.hp.dmf.plugins.JobsStatus

503 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/JobsStatus.plugin

504 - com.hp.dmf.plugins.SuppliesStatus

505 /Library/Frameworks/HPDeviceModel.framework/Versions/2.0/Frameworks/Status.fram ework/Versions/2.0/Resources/PlugIns/SuppliesStatus.plugin

506 - com.hp.print.HPSmartPrint.SPSettingValueTransformer

507 /Library/Frameworks/HPSmartPrint.framework/PlugIns/SPSettingValueTransformer.pl ugin

508 - com.coupons.application/couponsinc-printer-plugin|application/Couponsinc-moz-pr inter-plugin-v401

509 /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin

510 - com.macromedia.Flash Player.plugin

511 /Library/Internet Plug-Ins/Flash Player.plugin

512 - com.garmin.GarminGpsControl

513 /Library/Internet Plug-Ins/GarminGpsControl.plugin

514 - com.Google.GoogleEarthPlugin.plugin

515 /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

516 - com.microsoft.SilverlightPlugin

517 /Library/Internet Plug-Ins/Silverlight.plugin

518 - com.hp.devicemodel.TransportProxy

519 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /Core.framework/Versions/4.0/XPCServices/com.hp.devicemodel.TransportProxy.xpc

520 - null

521 /Library/Spotlight/LogicPro.mdimporter

522 - com.skype.skypeabdialer

523 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

524 - com.skype.skypeabsms

525 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

526 - com.citrixonline.mac.WebDeploymentPlugin

527 /Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

528 - com.cisco_webex.plugin.gpc64

529 /Users/USER/Library/Internet Plug-Ins/WebEx64.plugin

530 -

531

532 Library paths

533

534 /Library/Application Support/iWork '09/Frameworks/Inventor.framework/Versions/C/Libraries/libCoin.60.0.0.dylib

535 /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib

536 /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoCo m.dylib

537 /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoDt .dylib

538 /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoFr .dylib

539 /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/Resources/eOkaoPt .dylib

540 /Library/Printers/Samsung/SCMS/libscmssc.dylib

541 /Library/Printers/Samsung/SCMS/libscmssf.dylib

542 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/Frameworks /Core.framework/Versions/3.0/Libraries/libHPIOnetsnmp.5.dylib

543 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /Core.framework/Versions/4.0/Libraries/libHPIOnetsnmp.5.dylib

544 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_axiom.dyli b

545 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_engine.dyl ib

546 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_http_commo n.dylib

547 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_http_recei ver.dylib

548 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_http_sende r.dylib

549 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_parser.dyl ib

550 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxis2_xpath.dyli b

551 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libaxutil.dylib

552 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libguththila.dylib

553 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/lib/libneethi.dylib

554 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/modules/addressing/liba xis2_mod_addr.dylib

555 /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/Frameworks /XMLServices.framework/Versions/4.0/Resources/axis2_repo/modules/logging/libaxis 2_mod_log.dylib

556 /Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/B/Resources/lib/SxC FReader.dylib

557 /Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/C/Resources/lib/SxC FReader.dylib

558 /Library/Rapport/bin/RapportDaishi.dylib

559 /Library/Rapport/bin/RapportGP.dylib

560 /Library/Rapport/bin/RapportKadkadai.dylib

561 /Library/Rapport/bin/RapportKadkadai538.dylib

562 /Library/Rapport/bin/RapportKadkadai601.dylib

563 /Library/Rapport/bin/RapportKobo6.dylib

564 /Library/Rapport/bin/RapportNichiren.dylib

565 /Library/Rapport/bin/RapportTanzan31.dylib

566 /Library/Rapport/bin/RapportTanzan340.dylib

567 /Library/Rapport/bin/RapportTanzan350.dylib

568 /Library/Rapport/bin/RapportTanzan36.dylib

569 /Library/Rapport/bin/RapportTanzan360.dylib

570 /Library/Rapport/bin/RapportTanzan370.dylib

571 /Library/Rapport/bin/RapportTanzan380.dylib

572 /Library/Rapport/bin/RapportTanzan390.dylib

573 /Library/Rapport/bin/RapportTanzan400.dylib

574 /Library/Rapport/bin/RapportTanzanEx370.dylib

575 /Library/Rapport/bin/RapportTanzanEx380.dylib

576 /Library/Rapport/bin/RapportTanzanEx390.dylib

577 /Library/Rapport/bin/RapportTanzanEx400.dylib

578 /Library/Rapport/bin/RapportTanzanEx410.dylib

579 /Library/Rapport/bin/RapportUtil1.dylib

580 /Library/Rapport/bin/RapportWKLibre534.dylib

581 /Library/Rapport/bin/RapportWKLibre537.dylib

582 /Library/Rapport/bin/RapportWKLibre538.dylib

583 /Library/Rapport/bin/RapportWKLibre601.dylib

584 /Library/Rapport/bin/RapportWR.dylib

585 /Library/Rapport/bin/librooksbas.dylib

586 /Library/Rapport/bin/librooksmce.dylib

587 /Library/Rapport/bin/trf.dylib

588 /Library/Rapport/store/exts/RapportMS/baseline/RapportMS.dylib

589 /Users/USER/Library/Application Support/Firefox/Profiles/rx3cvr07.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib

590 /Users/USER/Library/Application Support/Firefox/Profiles/rx3cvr07.default/gmp-gmpopenh264/1.3/libgmpopenh264.dy lib

591 /Users/USER/Library/Application Support/Firefox/Profiles/rx3cvr07.default/gmp-gmpopenh264/1.4/libgmpopenh264.dy lib

592 /Users/USER/Library/Application Support/WebEx Folder/1524/cmcrypto-29.13.0.1.dylib

593 /Users/USER/Library/Application Support/WebEx Folder/1524/libcrypto-0.1.4.7.dylib

594 /Users/USER/Library/Application Support/WebEx Folder/1524/libssl-0.1.4.7.dylib

595 /Users/USER/Library/Application Support/WebEx Folder/1524/xml-29.0.0.1.dylib

596 /usr/lib/libgutenprint.2.0.3.dylib

597

598 App extensions

599

600 com.crowdedroad.ifaxpromac.widget

601 com.evernote.Evernote.SharingExtension

602 com.getdropbox.dropbox.garcon

603

604 Modifications

605

606 file modified: /Applications/Aspen Creek Photo.app/Contents/Resources/AppIcon.icns

607 file modified: /Applications/Aspen Creek Photo.app/Contents/Resources/launch.jnlp

608

609 Bad kernel extensions

610

611 /System/Library/Extensions/AppleOSXUSBNCM.kext

612 /System/Library/Extensions/BJUSBLoad.kext

613 /System/Library/Extensions/WD1394HPDriver.kext

614 /System/Library/Extensions/WDUSBHPDriver.kext

615

616 Installations

617

618 TextWrangler: 10/9/15, 3:37 PM

619 Microsoft Remote Desktop: 10/8/15, 8:09 PM

620 Microsoft Remote Desktop: 10/8/15, 8:09 PM

621 Duplicate Cleaner For iPhoto: 10/8/15, 6:16 PM

622 PDF Reader X: 10/6/15, 6:31 PM

623

624 Elapsed time (sec): 1508

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Answer 8

Linc Davis

Level 10

209,547 points

Oct 10, 2015 5:05 PM in response to alp1116

A

"MacKeeper" is a scam with only one useful feature: it deletes itself.

First, back up all data.

Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.

IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

In the Finder, select

Go ▹ Applications

from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.

☞ Quit MacKeeper before dragging it to the Trash.

☞ Let MacKeeper delete its other components before you empty the Trash.

☞ Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash.

☞ Don't try to remove MacKeeper while running in safe mode.

B

If any callers are blocked in FaceTime, unblock them and see whether there's a change.

C

The test results show other issues, probably not related to the original question.

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

D

Back up all data.

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Log out or restart the computer and empty the Trash.

E

The following Safari extension(s) is/are reportedly malicious and should be removed in the Extensions pane of the Safari preferences window:

Awesome Screenshot

F

OS X is running slowly on this antiquated machine. If it still has the original hard drive and you intend to keep using it, that part should be replaced by an authorized service provider. If the drive has been replaced, the replacement may not be compatible. The aftermarket memory also may be faulty or not perfectly compatible.

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Answer 9

alp1116 Author

Level 1

60 points

Oct 10, 2015 7:46 PM in response to Linc Davis

Did A through F above Linc, and FaceTime is still crashing. Exact same thing is happening and the crash report always begins with the same problem crash thread, which references what appears to be an Apple file: com.apple.gametkitservices.soundplayer.recvproc . See below:

Crashed Thread: 20 com.apple.gamekitservices.soundplayer.recvproc

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

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Answer 10

Linc Davis

Level 10

209,547 points

Oct 10, 2015 8:13 PM in response to alp1116

Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

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Answer 11

alp1116 Author

Level 1

60 points

Oct 10, 2015 9:02 PM in response to Linc Davis

Did the safe boot and the reboot. Retested. FaceTime is still saying Calling (my daughter) and bringing up her photo when my husband types in my email address and clicks on the video icon in Facetime beside my name on his Mac to start the call. And the call ends on his Mac as soon as I accept it on my Mac with the same error message at the beginning of the crash report:

Crashed Thread: 3 com.apple.gamekitservices.tundracapture.frameproc Dispatch queue: com.apple.videotoolbox.compressionQueue

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

At this point it looks like he can either choose Option 1 - Do the complete erase and reinstall (if that might help); or Option 2 - He can wait until Apple comes out with the next update for El Capitan to see if the problem is fixed (assuming that it is, in fact, an Apple OS X or FaceTime problem). If he chooses Option 2, he can use my iMac to do FaceTime calls.

Really appreciate all that you tried to do to fix this, but I have now spent two days trying to resolve it and I need to move on to other things.

Anna

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Answer 12

Linc Davis

Level 10

209,547 points

Oct 10, 2015 9:19 PM in response to alp1116

I don't have a better idea than what the Apple rep told you to do. Reinstalling the OS usually doesn't help, but you might get lucky. More likely, you're dealing with a bug or a hardware fault.

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Answer 13

alp1116 Author

Level 1

60 points

Oct 10, 2015 9:59 PM in response to Linc Davis

The hard drive was replaced two years ago by an Apple recommended supplier and tests okay. The power supply was replaced recently. The extra memory was installed by Apple A few years ago. I think the hardware is okay. My guess is it is a bug. My husband is opting for Option 2 for now - he'll use my Mac for FaceTime calls. If the next release of El Capitan does not fix the FaceTime problem on his Mac, I'll do the erase and reinstall on it then. And if that does not fix it, then it is either back to an Apple authorized repair center for more diagnostics and repairs, or I guess he gets another Mac when we can afford it. Or even better, I get one and he gets my mid-2011.

Thanks again Linc.

Anna

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Answer 14

Oct 19, 2015 8:16 AM in response to Linc Davis

It seems that those crashes only arrive on iMac 2007

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Answer 15

alp1116 Author

Level 1

60 points

Oct 19, 2015 12:00 PM in response to henri brun

Well Henri, Mac OS X 10.11 El Capitan was supposed to work on the iMac mid-2007. It was the cut-off for the upgrade. Apparently; however, there are still issues.

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