jig1234
Level 1 (2 points)

Q: OS X El Capitan - Contacts App not working

I am running OS X El Capitan 10.11 (15A284) on a MacBook Pro (Retina, Mid 2012). It works fine for the most part, but I can't open the Contacts app. It just seems to crash upon every click. I don't see anything of the application at all. I think it is also effecting my iMessages application also, Not all my contacts emails, mobiles appear when starting a new conversation, Including my own. I can't find some contacts when I

 

If anyone knows anything, I'd appreciate some advice or help.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 9, 2015 5:02 AM

by George Litterst,Apple recommended
George Litterst George Litterst
Level 1 (60 points)
A:

I have solved this problem on my MacBook Pro:

 

I went to:

 

~ : Library : Application Support : Address Book

 

and removed the Address Book folder, placing it in the Trash. At that point, Contacts would launch although I was missing my entries. However, all of my entries were previously synchronized to iCloud and various cloud-groups. Within a few minutes, my entries repopulated. It took a bit longer for all of the images (nearly 3,000 of them) to come in, but they eventually arrived as well.

Posted on Oct 18, 2015 3:04 PM

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jig1234

Q: OS X El Capitan - Contacts App not working

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 15, 2015 1:25 PM in response to jig1234
    Level 9 (73,006 points)
    Applications
    Oct 15, 2015 1:25 PM in response to jig1234

    Hi,

     

    If you go to Applications/Utilities and the Console App does it say anything in the All Messages section ?

    It may pay to clear the Log and try to launch Contacts again to show it more clearly.

     

    IF you go to the Applications Folder and highlight the app and then use CMD+i keys together what version does it say it is ?

    It should be version 9 in El Capitan.

     

     

    3Sigcopy2.png

    9:25 p.m.      Thursday; October 15, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by George Litterst,

    George Litterst George Litterst Oct 15, 2015 6:39 PM in response to jig1234
    Level 1 (60 points)
    Oct 15, 2015 6:39 PM in response to jig1234

    I have the very same Mac, very same OS, and very same problem. I have had the problem since the moment that I upgraded to El Capitan.

     

    My contacts (which sync in iCloud) are just fine on my Mac running Yosemite, my iPhone, and my iPad.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 16, 2015 12:54 PM in response to George Litterst
    Level 9 (73,006 points)
    Applications
    Oct 16, 2015 12:54 PM in response to George Litterst

    Hi,

     

    On this computer have you tried Unsetting the choice and then setting it again.

     

     

    3Sigcopy2.png

    8:54 p.m.      Friday; October 16, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by George Litterst,

    George Litterst George Litterst Oct 16, 2015 10:25 PM in response to Ralph Johns (UK)
    Level 1 (60 points)
    Oct 16, 2015 10:25 PM in response to Ralph Johns (UK)

    I appreciate the reply, Ralph, but I don't understand what "the choice" is.

     

    George

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 18, 2015 11:44 AM in response to George Litterst
    Level 9 (73,006 points)
    Applications
    Oct 18, 2015 11:44 AM in response to George Litterst

    Hi,

     

    In System Preferences and then either iCloud or Internet Account you have made a choice of how the Contacts App is syncing with your other devices.

    I was talking about unticking, deselecting, unchoosing or some other word for cancelling the current setting and then remaking it.

     

     

     

     

    3Sigcopy2.png

    7:44 p.m.      Sunday; October 18, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by George Litterst,Apple recommended

    George Litterst George Litterst Oct 18, 2015 3:04 PM in response to jig1234
    Level 1 (60 points)
    Oct 18, 2015 3:04 PM in response to jig1234

    I have solved this problem on my MacBook Pro:

     

    I went to:

     

    ~ : Library : Application Support : Address Book

     

    and removed the Address Book folder, placing it in the Trash. At that point, Contacts would launch although I was missing my entries. However, all of my entries were previously synchronized to iCloud and various cloud-groups. Within a few minutes, my entries repopulated. It took a bit longer for all of the images (nearly 3,000 of them) to come in, but they eventually arrived as well.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 19, 2015 12:07 PM in response to George Litterst
    Level 9 (73,006 points)
    Applications
    Oct 19, 2015 12:07 PM in response to George Litterst

    Hi,

     

    Good to hear.

     

    Thanks for letting us  know.

     

     

    3Sigcopy2.png

    8:07 p.m.      Monday; October 19, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by austinfromplano,

    austinfromplano austinfromplano Oct 19, 2015 1:05 PM in response to George Litterst
    Level 1 (5 points)
    Oct 19, 2015 1:05 PM in response to George Litterst

    In my case Contacts would crash every time I tried to search a name... the above process solved the problem

  • by abeato,

    abeato abeato Oct 24, 2015 5:41 PM in response to George Litterst
    Level 1 (0 points)
    Oct 24, 2015 5:41 PM in response to George Litterst

    It worked for me, Thanks George!

  • by Al_Malungo,

    Al_Malungo Al_Malungo Oct 29, 2015 4:51 AM in response to George Litterst
    Level 1 (0 points)
    Oct 29, 2015 4:51 AM in response to George Litterst

    It Worked for me too. Thanks George!

  • by DocJohnTX,

    DocJohnTX DocJohnTX Jan 14, 2016 1:37 PM in response to jig1234
    Level 1 (0 points)
    Desktops
    Jan 14, 2016 1:37 PM in response to jig1234

    Call me crazy, but when I look in the application support folder I don't find a folder for "address book." I'm running the latest version of El Capitan on a Mac PowerBook, no bells and whistles or add on stuff. What am I doing wrong? I am not confusing the System Library with the other library.

     

    I'm a very old man (I had one of the original Macs) so please be kind to me.

     

    I have solved this problem on my MacBook Pro:

     

    I went to:

     

    ~ : Library : Application Support : Address Book

     

    and removed the Address Book folder, placing it in the Trash. At that point, Contacts would launch although I was missing my entries. However, all of my entries were previously synchronized to iCloud and various cloud-groups. Within a few minutes, my entries repopulated. It took a bit longer for all of the images (nearly 3,000 of them) to come in, but they eventually arrived as well.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 14, 2016 2:23 PM in response to DocJohnTX
    Level 9 (73,006 points)
    Applications
    Jan 14, 2016 2:23 PM in response to DocJohnTX

    Hi,

     

    This is in the Library that is in your Home Folder (the one with the Little House icon)

    It is hidden and has been in the later version of the OS.

    Open Finder window then Hold down the ALT key whilst selecting the Go Menu and select the Library that appears.

     

    Then you can navigate.

     

     

    3Sigcopy2.png

    10:23 pm      Thursday; January 14, 2016

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by DocJohnTX,

    DocJohnTX DocJohnTX Jan 17, 2016 11:09 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Desktops
    Jan 17, 2016 11:09 AM in response to Ralph Johns (UK)

    Thank you, thank you!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 17, 2016 12:30 PM in response to DocJohnTX
    Level 9 (73,006 points)
    Applications
    Jan 17, 2016 12:30 PM in response to DocJohnTX

    You're welcome.

     

     

    3Sigcopy2.png

    8:30 pm      Sunday; January 17, 2016

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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