why do my MAC messages have no names?

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Level 1

5 points

why do my MAC messages have no names?

All of a sudden, after my computer updated itself, my CONTACT names are not showing up in my MACBook Pro messages. I can't see who any of the messages are from. Does anyone know how to fix this?

MacBook Pro

Posted on Oct 9, 2015 6:16 AM

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Answer 1

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Eric Root

Level 10

684,057 points

Oct 9, 2015 9:18 AM in response to joyceee o

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Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.

Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

If that doesn’t work, repeat the above but delete the com.apple.imagent.plist

Thanks to leonie for some information contained in this.

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Answer 2

Oct 12, 2015 1:52 PM in response to joyceee o

Hi,

Check the Contacts app is syncing with the same service on the Mac and the iPhone.

It can also be caused by using several sources such as Google Yahoo and iCloud to try and sync one list. Restrict the Contacts app to one service/Account in Contacts >Preferences > Accounts.

9:52 p.m. Monday; October 12, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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