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i cant install new itunes, they said window installer issue, what should i do?

when i sync contnet via iTunes, they can't recognise the object, so i delete old itunes but still failed, it said window installer issue, what should I do?

iPhone 5s, iOS 8.3

Posted on Oct 9, 2015 7:40 AM

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3 replies

Oct 9, 2015 1:33 PM in response to Cindyhyt

The full and exact text of any error message can help others identify the issue you have.

From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again. If that doesn't work read on...

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.



tt2

Oct 18, 2015 4:06 AM in response to Cindyhyt

A feature introduced with iOS 9 referred to as app thinning or app slicing allows each device to download only the code and resources needed by that device, resulting in smaller downloads and better use of storage on the device. As a consequence the device no longer holds the universal version of the app that could be installed on any device so transferring apps is no longer supported. Hopefully Apple will make some changes to the way this works, but in the meantime you can download past purchases from iTunes and/or enable automatic downloads of app purchases to make sure that iTunes always has the apps that you want on your device. As long as you make sure all apps are present and updated in iTunes before attempting a restore there should be no loss of data.


tt2

i cant install new itunes, they said window installer issue, what should i do?

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