Unacceptable Issues with 4000euro Imac 5k
Hello Folks,
I think i Need some advice here. I love apple and all but i find my self in a Situation which i cant accept.
I ordered my iMac 5k (4ghz i7, m295x, 32gb Apple ram, 3TB Fusion drive) for about 4000euros in Oktober, i got the confirmation it was send in November and i recieved my device in late December. The entire process was a huge pain and i delt with very inkompetent and hostile People on the phone (German Apple Support), the entire Thing escelated and i ended up talking with a "teamleader" of sorts which was passive agressiv and cynical in an ugly way..
It was Horrible.
I expririenced that it allways took Abit Long to shut down my imac but i didnt think anything of it. I somehow convinced my self that this would be a Software issue so i whaited till El Capitan would be released. Now... Since i installed 10.11 whenever i turn my iMac off or restart the White prohibited sign Shows up and i can only fix that by using Internet recovery. I tried to recover to Yosemite but sicne a newer OS is installed it doesnt let me.
Also if i use Safari with any darker Background behind it and i then Close Safari, i can see a White shadow of the Safari window which then disapears, That happens with any brigther Windows and also visible when comming out of the sleep mode. Also my Magic mouse has constant disconnects (green light goes off and i have to shake it to get it on again).
Im starting to Freak here since i payed Crapload of Money for this and i only have about 46 days of Warranty. I called up Apple and they refered me to a Close retailer and repair Partner. I called them and they said there is a 3TB fusiondrive recall Programm and they prolly have to replace my Screen, but Software isnt cover so they might charge me to install Yosemite and i also have to carry the thight over the Swiss border to Germany to bring i t there since i dont have AppleCare and they wont pick it up.
I also dont trust them, i know they are licenced but after i orderd my imac, a collegue of mine orderd his imac there and they messed it up by giving his iMac to someone else after months of whaiting. Also i hate the idea that someone is tinkering on my imac replacing the dispay, harddrive.
In a way im glad this happend within my warranty but im shaken by this. I JUST WANT MY DEVICE TO WORK, is this too mark to ask for when paying 4000euros(4500USD)?
Also my wife is a developer and we work on Projects on this device, now i have to backup all the stuff, delete the harddrive, carry it over to the shop, whait WEEKS without my imac and then get an iMac that someone has tinkerd on and might break again. I dont know if i can handle this and im really thinking about getting a lawyer to help me trough this. The german Apple Support is Subpar, the guy on the phone left me on my own and ended the conversation with: Contact the licenced retailer.
I just want a fully working iMac, without reinstalling OSX everytime i reboot, without the white patches (Ghoting)! Without a faulty mouse. I cant whait WEEKS and im scared ******** to deal with the same People that messed up my order when i bought it.
Am i a bad customer for buying a 4000euro iMac?
iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11), null