genenapp
Level 1
(8 points)
Desktops
Q: wireless mouse disconnect
My wireless mouse randomly disconnects from my Mac Pro and after a while reconnects. I've changed batteries in the mouse to no avail. Happened under Yosemite and now under El Capitan.
MacBook Pro, OS X Yosemite (10.10.5)
by norm123,Solvedanswer
norm123
Community Specialists
Hey genenapp,
I understand that your wireless mouse keeps dropping the connection. There are some things that you can try to get it sorted out.
The first I would look at is the troubleshooting outlined below. It could be related to interference as you have already check the batteries to make sure that wasn't the issue.
Troubleshooting wireless mouse and keyboard issues
https://support.apple.com/en-us/HT204621
Check for signal interference
- Wireless networks that operate on 2.4GHz may cause interference.
- Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
- Keep wireless devices within 10 meters (33 feet) of the Mac.
- Avoid putting metal objects between the device and the Mac.
Take it easy
