Q: making and receiving calls shows up on another phone in Att account

When there is an incoming or outgoing call, it is displayed on another phone in our ATT family account. Missed calls are displayed on my phone and my wife's phone too, What's going on?

iMac, iOS 5.0.1, ATT DSL wireless connection

Posted on Oct 9, 2015 9:33 AM

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Q: making and receiving calls shows up on another phone in Att account

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by ManSinha,

ManSinha Oct 9, 2015 9:36 AM in response to richardfromlytle
Level 6 (10,262 points)

iPhone

Oct 9, 2015 9:36 AM in response to richardfromlytle

Do you both have the same Apple ID?
If so - settings - Phone - Calls on other devices - Toggle to off
(1111)
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by Phil0124,

Phil0124 Oct 9, 2015 9:38 AM in response to richardfromlytle
Level 7 (27,937 points)

iPhone

Oct 9, 2015 9:38 AM in response to richardfromlytle

The AT&T family account has nothing to do with it. If you are sharing an Apple ID, then what you are seeing is Continuity:

Use Continuity to connect your iPhone, iPad, iPod touch, and Mac - Apple Support

You have 2 choices, stop sharing an Apple ID, or turn off "iPhone Cellular Calls" / "Calls on Other Devices" on each iPhone.

For specific instructions you will need to provide the exact iOS version each iPhone is running since the setting changed locations in different iOS versions.
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by richardfromlytle,

richardfromlytle Oct 10, 2015 12:33 PM in response to Phil0124
Level 1 (4 points)

Photos for Mac

Oct 10, 2015 12:33 PM in response to Phil0124

Thanks for taking the time to answer. Both phones are iPhone 5, iOS 9.0.2. We did have the same Apple ID, but we changed my wife’s Apple ID. The “calls on other devices” is off on both phones. This problem started when we updated to iOS 9.0. You mentioned “iPhone Cellular Calls” and I don’t find that.
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by richardfromlytle,

richardfromlytle Oct 10, 2015 12:38 PM in response to ManSinha
Level 1 (4 points)

Photos for Mac

Oct 10, 2015 12:38 PM in response to ManSinha

WE did have same Apple ID, but changed my wife’s. “Calls on Other Devices are both off. Problem started with iOS 9.0
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by ManSinha,

ManSinha Oct 10, 2015 12:39 PM in response to richardfromlytle
Level 6 (10,262 points)

iPhone

Oct 10, 2015 12:39 PM in response to richardfromlytle

That was where the setting was in a previous iOS - with the Apple ID being changed and the Calls on other devices being set to off, I take it the problem is still persisting?
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by richardfromlytle,

richardfromlytle Oct 10, 2015 12:44 PM in response to ManSinha
Level 1 (4 points)

Photos for Mac

Oct 10, 2015 12:44 PM in response to ManSinha

That is correct. The problem still persists. The “calls on Other Devices” has always been turned off. The Apple ID was changed yesterday.
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by ManSinha,

ManSinha Oct 10, 2015 12:59 PM in response to richardfromlytle
Level 6 (10,262 points)

iPhone

Oct 10, 2015 12:59 PM in response to richardfromlytle

The other thing would be to reboot both phones - no data loss

Hold down off/on and home buttons together till you see the Apple logo and allow normal boot up
Please let us know if that helps any -
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Q: making and receiving calls shows up on another phone in Att account

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by ManSinha,

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