Apple Event: May 7th at 7 am PT
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
I have one problem , I bought a phone that is pre- purchased in Canada.
I am from Serbia , when I wanted to turn on the phone looking for my original card activation ,
because you can not activate your phone until the unlock you can not know if it's locked in icloud , I learned that I can check via IMEI, this is the answer
Can you tell me what this means , whether or not there icloud?
iPhone 5s, null
It means that iPhone is not Activation Locked and you can Restore it and set it up in your name. It does not mean the phone is not locked to a particular cell provider.
Thanks for your reply.
I have a problem , the phone is searching for activation , but I can not control it , because I do not have original sim card
Call AppleCare, give them the model and serial number of the iPhone and ask them if the phone is locked to a cell provider and if yes, who?
Whether you can help me? I am from Serbia , do not understand many things
Put a working nanoSIM in the iPhone, try to activate it and post the full error message you get here.
SIM NOT VALID
The sim card that you currently have installed in this iPhone is from a carrier that is not
supported under the activation policy that is currently assigned by the activation server.
This is not a hardware issue with the iPhone.
Please insert another SIM cardfrom a supported carrier or request that this iPhone be unlocked
be your carrier. Please contact apple for more information.
Your phone is locked to some cell provider, probably one in Canada. You can either call Apple and find out who the phone is locked to or call the seller and ask them. You would then have to find out what the cell provider's unlock policy is and see if you qualify. Personally I would return the iPhone to the seller and get your money back.
Iphone can not work on the x -sim or r -sim card?
I have no idea.
How can I contact the Apple , I am from Serbia
Apparently these are the two official sellers and support sources in Serbia. Can you not contact the seller?
Just one more question , if I can check if my phone is locked this on icloud account???
No.
It is definitely locked to a carrier or you would not have received that message. Most likely only the seller is going to be able to get it unlocked.
I need help about phone
