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Cannot remove email autofill - Iphone\Pad

IOS 9.x.x


This applies to Google (Gmail) & Exchange based mail accounts.


When you start addressing a new email message (typing in the first or second letters of the email address) using either of these account types on either an iPhone or iPad, a listing of email addresses displays as a hint list -- any of which could then be chosen to address the email message. As I understand, Apple calls this feature "Autofill".


The problem is, how does one go about removing an email address from the Autofill list?


I have spent far more time than should be spent on such a simple and basic function. I've come to the point where I don't believe there is a way to do this.


I have seen references to Mac based email, Safari and so on, but none of these apply to the Google or Exchange Mail services.


I have been able to confirm through testing that this list is stored on the iDevice itself and is independent of the Google or Exchange services -- IE the Contact lists of those services. This was done by removing all Email account information from an iPad and then removing back in a Google account. The newly added Google account picked up the same Autofill entries as before the accounts were deleted. I removed the Google account and added in an Exchange account and the same Autofill entries were displayed. So, clearly the Autofill data resides on the iDevice -- after removal of all email based accounts.


So, question is, is there a way to remove old Autofill entries that are no longer valid?


Thanks.

iPhone 5s, iOS 9.0.2

Posted on Oct 9, 2015 10:49 AM

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Question marked as Best reply

Posted on Oct 9, 2015 11:08 AM

The only way is to restore to factory settings without restoring a backup:

Use iTunes to restore your iOS device to factory settings

3 replies

Cannot remove email autofill - Iphone\Pad

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