my phone is blocked and will not start

Question

my phone is blocked and don turn on, THE SCREEN IS JUST IN ITUNES HOW I DON KNOW HOW I DO THAT

iPhone 5s, iOS 8.4.1, SERIAL NUMBER F17MJWFHFFDQ

Posted on Oct 9, 2015 1:49 PM

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Answer 1

Best reply

Level 1

0 points

THE PHONE IS NOT THE ONE I CONECTE NOW

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Answer 2

If your screen is black or frozen

First, try to force your device to restart.

Forcing your device to restart won't erase the content currently on your device.
You can force your device to restart even if your screen is black or your buttons aren't responding.

Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.

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