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All replies
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Helpful answers
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Oct 10, 2015 7:23 AM in response to leonardo219by Adam@1955,Same here with windows 8.1!!! It seems to be a driver problem. Arrghhh
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Oct 10, 2015 7:44 AM in response to Saymwaby Adam@1955,No way for me. Windows Error message "The device can not be started (Code10)".
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Oct 11, 2015 10:43 AM in response to leonardo219by lleeoonn91,★HelpfulI had the same problem, just updated to El Capitan and when i boot to windows the bluetooth doesn't work.
iMac (27-inch, Late2013) Version 10.11
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Oct 11, 2015 10:49 AM in response to lleeoonn91by leonardo219,What are we going to do to solve this problem? Contact Apple? I tried Saymwa's suggestion but my computer keep searching for the keyboard, but it doesn't find it and it doesn't show the pairing code.
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Oct 12, 2015 8:19 AM in response to leonardo219by Therobvegas,Same here. Its not possible to install the driver updates for PC because i can type anything to log in to my account.
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Oct 13, 2015 6:18 AM in response to leonardo219by lleeoonn91,i found this, but it's not working for me .Apple wireless keyboard can't use with boot camp Windows 7 after upgrade El Capitan
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Oct 13, 2015 6:33 AM in response to lleeoonn91by Loner T,Please find a wired USB keyboard/mouse. Check if you can boot in Windows Safe Mode with a working wired keyboard/mouse.
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Oct 18, 2015 3:18 AM in response to leonardo219by mortenfromepsom,I have the same problem. If your mouse works, you can use the on-screen keyboard to try out different potential solutions in Windows, but I have not found any solution to this problem. I have tried to update all the bootcamp drivers, but this had no effect. I also tried to update all out-of-date drivers on windows, with no effect. I also plugged in another Windows keyboard, not through bluetooth, and again none of the keystrokes register, although the special keys for opening up mail etc works fine, so obviously the keyboard is somehow recognised by Windows.
This is incredibly frustrating.
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Oct 18, 2015 5:43 AM in response to mortenfromepsomby Loner T,Can you try the following two steps and test?
Resetting the System Management Controller (SMC) on your Mac - Apple Support
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Oct 18, 2015 8:33 AM in response to Loner Tby leonardo219,Thank you, but I solved the problem. In Bootcamp I deleted the keyboard and reinstalled using the pairing number.
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Oct 18, 2015 9:20 AM in response to leonardo219by Treadybrek,I had this this morning, was quite a simple fix though:
- Go into Bootcamp on your Mac and download/install the latest Bootcamp drivers for Windows onto a USB.
- Restart on the Windows side, log in using the on-screen keyboard (accessible from the bottom left of the log-in screen via Ease of Access Centre icon)
- Open the USB you loaded the drivers onto, navigate to D:\Bootcamp\Setup.exe and run the file. Restart into Windows and it should be working again.
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Oct 18, 2015 10:29 AM in response to Treadybrekby mortenfromepsom,As mentioned in my post, I tried this as well (twice) and in my case it did not solve the problem.
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Oct 18, 2015 10:58 AM in response to mortenfromepsomby Loner T,Can you manually run
AppleKeyboardInstaller64.exe
AppleWirelessMouse64.exe
AppleWirelessTrackpad64.exe
AppleMultiTouchTrackPadInstaller64.exe
and test?