Jellybeanicecream
Level 1 (0 points)

Q: Problem updating to iOS 9.0.2

Hi

 

I'm hoping someone can help me.  I updated my phone with no problems, but every time I try to update my iPad it goes through the motions, then I get a message, "Software Update Failed - an error occurred downloading 9.0.2".  I've tried numerous times, I have plenty of spare memory, I've tried a hard reset, but no dice.  Ive looked around here on the Forums but found nothing that fixed the problem.

 

I wish these error messages would give you something to go on.

 

thanks!

 

Marie

iPad Air

Posted on Oct 9, 2015 3:58 PM

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Jellybeanicecream

Q: Problem updating to iOS 9.0.2

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  • Helpful answers

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 9, 2015 7:25 PM in response to Jellybeanicecream
    Level 9 (59,919 points)
    iPhone
    Oct 9, 2015 7:25 PM in response to Jellybeanicecream

    Are you attempting to update OTA, or via the device? Or are you trying to update via iTunes. If you are trying OTA, then try connecting the device to the computer and iTunes. It could be a problem with your internet connection.

  • by Jellybeanicecream ,

    Jellybeanicecream Jellybeanicecream Oct 9, 2015 7:30 PM in response to ChrisJ4203
    Level 1 (0 points)
    Oct 9, 2015 7:30 PM in response to ChrisJ4203

    Hi Chris,

     

    Thanks for helping.

     

    I was trying to update direct to my device, so I gave doing it via iTunes on my laptop a go.  I tried a few times, but it just goes through the lengthy process then gives me a message saying "There was a problem downloading the software for the iPad...An unknown error occurred (9006).  It said to check my network is active and network settings are correct but I've been using my wifi all morning with no issues.

  • by jazcan,Helpful

    jazcan jazcan Oct 9, 2015 10:30 PM in response to Jellybeanicecream
    Level 4 (1,398 points)
    Oct 9, 2015 10:30 PM in response to Jellybeanicecream

    Try resetting your Network Settings on your iPad & rebooting your modem.

     

    SInce you had already tried an OTA update, it may still be sitting on your iPad & causing issues,

    Open Settings->General->Storage & iCloud Usage,  under 'Storage' select Manage Storage'.  Scroll through the list and look for the downloaded iOS update.  If it's there, delete it & then try updating again.

  • by Jellybeanicecream ,

    Jellybeanicecream Jellybeanicecream Oct 9, 2015 10:30 PM in response to jazcan
    Level 1 (0 points)
    Oct 9, 2015 10:30 PM in response to jazcan

    Unfortunately still no luck. Thank you for the ideas, though. 

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 10, 2015 7:20 AM in response to Jellybeanicecream
    Level 9 (59,919 points)
    iPhone
    Oct 10, 2015 7:20 AM in response to Jellybeanicecream

    The error you reported is listed in this support document. Get help with iOS update and restore errors - Apple Support

     

    It generally has to do with security software issues. Follow the steps listed in the support document and see if that helps. Continue as needed and contact Apple Support if necessary.

     

    Check your security software

    Errors: 2, 4, 6, 9, 1611, 9006.

    Sometimes security software can stop your device from communicating with either the Apple update server or with your device.

    Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.

    If you still see the error message, check for USB connection issues.