Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

el capitan grey screen

Why, after upgrading to EC, and shutting down computer, will it not start when I turn it on again? I just get ù grey screen with an apple logo, and a status bar that never changes, no movement whatsoever. My macbook is fine, but I haven't turned it off yet. I have a mac mini


HELP This is a pain in the ................

Posted on Oct 9, 2015 3:18 PM

Reply
1 reply

Oct 9, 2015 9:09 PM in response to Thomas Dillon1

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

el capitan grey screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.