ios9.2 frozen ipad on plug into itunes screen. Reset hasn't worked and tried multiple times via itunes with no luck

Question

Level 1

0 points

ios9.2 frozen ipad on plug into itunes screen. Reset hasn't worked and tried multiple times via itunes with no luck

ios9.2 has frozen my ipad 2 on the plug into itunes screen. I've tried resetting but nothing has changed. Also plugged into itunes multiple times with no luck! Even tried restoring via itunes. Help! TIA

iPad 2, iOS 9.0.2

Posted on Oct 10, 2015 2:09 AM

Reply

Answer 1

braden85

Community Specialist

Oct 10, 2015 10:59 AM in response to hollylou92

Hey there hollylou92,

I see that you are having an issue with your iPad, which is currently frozen on the “connect to iTunes” screen. I would suggest that you try restoring this iPad in recovery mode:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201263

If this action fails, use the information in this article to troubleshoot further:

Resolve iOS update and restore errors in iTunes - Apple Support

https://support.apple.com/en-us/HT201210

Thanks for coming to the Apple Support Communities!

Reply