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User profile for user: birretta
birretta Author
User level: Level 1
0 points

frequent crashes when I use a program with Parallel

Hello everybody, this is my first Mac (I bought a Macbook pro Retina 13'', memory 8gb DDR3, processor 2,7ghz Intel Core i5, storage 120GB, in July) and since these last few days it always worked properly, and I was really really happy with it.

Unfortunately, since a couple of days ago, it has started crashing while I'm working (through Parallel, because I use a software which works only on Windows...), so I don't know what I'm supposed to do. I tried to reinstall the program I use, but nothing changes. I tried to use it with or without the usb numpad I normally use with it, but nothing changes either. The strange thing is that everything worked perfectly till last week.

I was thinking of trying to reinstall Parallel, what else do you suggest? Thank you a lot for your help!


This is the report I got after the last crash:


*** Panic Report ***

panic(cpu 2 caller 0xffffff8009fd6a9a): Kernel trap at 0xffffff800a50f73b, type 12=stack bounds, registers:

CR0: 0x0000000080010033, CR2: 0xffffff80f137902c, CR3: 0x000000021847e056, CR4: 0x00000000003627e0

RAX: 0x0000000000000000, RBX: 0xffffff800a575d39, RCX: 0xffffff800a575eee, RDX: 0x000000000000000c

RSP: 0xfeffff810b42dda0, RBP: 0xffffff810b42ddc0, RSI: 0x000000000000006c, RDI: 0xffffff800a55b098

R8: 0x0000000080010033, R9: 0xffffff80f137902c, R10: 0x0000000000000000, R11: 0x0000000000000246

R12: 0xffffff800a55b098, R13: 0x0000000000000008, R14: 0xffffff800a55b098, R15: 0xfe6584b653cf0096

RFL: 0x0000000000010086, RIP: 0xffffff800a50f73b, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff80f137902c, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1


Backtrace (CPU 2), Frame : Return Address

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

0xffffff810b42e070 : 0xffffff800a50f73b

0xffffff810b42ddc0 : 0xffffff800a575c3f

0xffffff810b42ddf0 : 0xffffff8009ee5357

0xffffff810b42de70 : 0xffffff8009fd6a9a

0xffffff810b42e050 : 0xffffff8009ff4093

Backtrace continues...


BSD process name corresponding to current thread: sysmond


Mac OS version:

15A284


Kernel version:

Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64

Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68

Kernel slide: 0x0000000009c00000

Kernel text base: 0xffffff8009e00000

__HIB text base: 0xffffff8009d00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)


System uptime in nanoseconds: 3641684197945

last loaded kext at 2484038855657: com.parallels.kext.vnic 11.0.2 31348 (addr 0xffffff7f8bba7000, size 32768)

last unloaded kext at 2551750395203: com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4 (addr 0xffffff7f8baca000, size 8192)

loaded kexts:

com.parallels.kext.vnic 11.0.2 31348

com.parallels.kext.netbridge 11.0.2 31348

com.parallels.kext.hypervisor 11.0.2 31348

com.parallels.kext.usbconnect 11.0.2 31348

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.0f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGPM 110.20.19

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleIntelBDWGraphics 10.0.8

com.apple.driver.AppleHDA 272.50

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleBacklight 170.8.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AirPort.Brcm4360 1000.13.1a3

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.8

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.AppleTopCaseHIDEventDriver 81.2

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleGraphicsControl 3.11.31

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.DspFuncLib 272.50

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.0f4

com.apple.iokit.IOBluetoothFamily 4.4.0f4

com.apple.driver.AppleHDAController 272.50

com.apple.iokit.IOHDAFamily 272.50

com.apple.iokit.IOAudioFamily 203.8

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IO80211Family 1100.23

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.AppleGraphicsDeviceControl 3.11.31

com.apple.iokit.IOAcceleratorFamily2 203.7.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.6

com.apple.driver.AppleThunderboltNHI 4.0.1

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.driver.AppleHSSPISupport 41.6

com.apple.driver.AppleIntelLpssSpiController 2.0.57

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 414

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro12,1, BootROM MBP121.0167.B12, 2 processors, Intel Core i5, 2,7 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.25.1a3)

Bluetooth: Version 4.4.0f4 16320, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0128G, 121,33 GB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Bluetooth USB Host Controller

USB Device: USB2.0 Hub

USB Device: Composite Device

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro, OS X 10.11

Posted on Oct 10, 2015 2:16 AM

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3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Oct 10, 2015 10:52 AM in response to birretta

Please remove "Parallels" and see whether the panics stop.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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User profile for user: birretta
birretta Author
User level: Level 1
0 points

Oct 10, 2015 11:53 AM in response to Linc Davis

Hi Linc Davis,

thank you a lot for your suggestion!

At the beginning, I did remove the software I was using following the instructions given to me by the developer, so I hope I did it right. I would never do it manually too, 'cause I wouldn't know how to do it and from your words I understand that I could just make things worse!

Anyway, in the meanwhile I've tried to open another vm with Parallel, just to see if it works ok, and at the moment the program it's not crashing. I just wonder if it was a problem within windows (this wouldn't surprise me). If this solution doesn't work too, I shall remove Parallel, as you said, and install back everything, hoping I won't end up having to erase and install again OS X.

Thanks also for reminding me to back up all data before making any changes. It's something I've learned too, but it's always better to repeat it to everybody, especially if you're using for work and don't want to risk losing everything.


Just a last question, because you were talking about "appcleaner" and similar things... do I need to clean the cache and things like this with mac? If yes, how should I do it? I know there are many apps for "cleaning" macs, but I'm not sure if it's better using them or not, so for the moment I've never used anything at all.


Thanks for your time and your answer!

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frequent crashes when I use a program with Parallel

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