My seagate personal cloud isn't accessible after upgrading to El Capitan.

Hello tbbailey,

Thanks for contributing to the Apple Support Communities.

It seems like your Seagate Personal Cloud drive isn't accessible in Finder after upgrading to El Capitan.

From Seagate's resources, it looks like this kind of drive is compatible with El Capitan. See Will my Seagate drive work with Mac 10.11 (El Capitan)?

I also found a section of their support page that lists some troubleshooting steps that may help. Visit Connecting to a Seagate Consumer NAS and look for the section called "If you are unable to find your Seagate Consumer NAS in the Finder window, please follow this procedure."

Best Regards.

I Have the same problem. I went back to yosemite. Is it solved now ?

Same problem here. I cannot access the drive in finder. The icon of the drive changed in the finder to a questionmark. After that it is not possible anymore to acces the drive. I also use El Capitan. With Yosemite everything is fine.

The Connecting to a Seagate Consumer NAS instructions only worked once I the Seagate Dashboard was installed and running. After that, the instructions worked perfectly. My Personal Cloud shows up in the shared section of my Finder window with the IP address, but everything else is working fine.

I have the same problem, and have tried all the fixes, that have been suggested by Seagate and the ones on the various posts on apple support. Has apple fixed this bug yet?

+1

We have just purchased a Seagate Personal Cloud 6TB, hoping to use it to store movies and music. Our set up is that my wife and I have macbook pros, our router is a BT HomeHub5 and the latest Apple TV. I have followed the set up instructions for the Seagate religiously and my mbp steadfastly refuses to see it. The support from Seagate is sheer gobbledegook (I know it isn't for them, but it is for me) and BT say "Talk to the device provider". Seagate told me to open finder, click on 'Go' and open Connect Server, then to input the IP Address using AFP. Where is the IP address and how can I input it.

So, has anyone had the same experience and how did you solve it?

How did you install the Personal Cloud dashboard?

Samine problem - I just bought a Seagate Personal Cloud 3T NAS disk for my Macbook Air 11" (2015) OSX El Capitan 10.11.5.

I followed the Seagate quick install but Finder cannot connect. Finder showed a question mark next to "Personal Cloud." Said "Connect Error."

So I read all the discussion above, and installed the Seagate Dashboard http://www.seagate.com/manuals/software/dashboard/introducing-seagate-dashboard/

The Seagate Dashboard takes you through the Seagate install wizard procedure to set up the Personal Cloud Drive. It's very clear and easy.

The Wizard procedure installed TWO firmware updates on the Seagate drive. TWO reboots. Now it works fine for file storage, backup, Time Machine, everything!

My conclusion is that the problem was out of date firmware in the Seagate drive.

Thank you very much for letting us know about this! After a few hours spent trying to make it work, thinking about sending an IT guy at home, and a lot of frustration, well now it is working!

I don't have patience nor time with those things when it doesn't work, so thanks again for this solution.

This works. Update firmware.