Q: After upgrading to OS X El Capitan my mac book pro retina 13 keeps showing a Kernel panic message and restarts. It is very annoyin ... more
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Oct 10, 2015 11:01 AMby norm123,Hey chiou6christos,
Sorry to hear about your issue with your MacBook pro restarting because of a kernel panic. Let's see if we can figure out what it is the cause of this so you can get back to using it.
I would start with taking a look at the article below. Be aware that when troubleshooting this issue, it will take some time because you are going to be isolating the hardware and software to see what the cause it so be patient.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
https://support.apple.com/en-us/HT200553
Let me know if you are still having the same issue.
Take care -
by Linc Davis,Oct 10, 2015 12:22 PM
Linc Davis
Oct 10, 2015 12:22 PM
in response to chiou6christos
Level 10
(208,037 points)
ApplicationsThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
