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Activation lock

I Purchased an iPad mini from a second hand store... And I tried to restore it and it is now activation lock. i was able to contact the previous owner and he give me his security questions bug would not give me his birthday... How can I remove his iCloud id with the questions he provided

Posted on Oct 10, 2015 6:43 AM

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Level 10

726,893 points

Oct 10, 2015 6:47 AM in response to Jl8689

Send him this link and tell him to follow its instructions.

(134704)

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Level 1

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Oct 10, 2015 6:57 AM in response to Niel

HE didn't want to deal with doing all that.. i even ask he to do that and would not want to waste his time he said. So would Apple help me

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Level 10

726,893 points

Oct 10, 2015 6:59 AM in response to Jl8689

Not with this issue. If the person who set the lock won’t remove it, go back to the store and ask for a refund.

(134707)

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Activation lock

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