@Jol2006
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Q: My iPad air is stuck in recovery mode giving me error code 4013

Error code 4013

Posted on Oct 10, 2015 8:56 AM

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@Jol2006

Q: My iPad air is stuck in recovery mode giving me error code 4013

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  • by Ralph9430,

    Ralph9430 Ralph9430 Oct 10, 2015 9:12 AM in response to @Jol2006
    Level 6 (18,243 points)
    Apple Watch
    Oct 10, 2015 9:12 AM in response to @Jol2006

    If you see error 4005, 4013, or 4014 when you restore your iOS device

    When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

    If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to restore your iOS device:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
    4. Try to restore your iOS device using another USB cable.
    5. Try to restore your iOS device on another computer.

    If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

    Learn more about other update and restore errors.

  • by @Jol2006,

    @Jol2006 @Jol2006 Oct 10, 2015 10:00 AM in response to Ralph9430
    Level 1 (0 points)
    Oct 10, 2015 10:00 AM in response to Ralph9430

    Hi we have tried all options of restoring including using different cables and computers but still no joy. iStore also tried but could not restore. They then said they will escalate to Apple but apple refuses to do anything due to out of warranty.  IPad nearly 2 yrs old.  It happened while upgrading to IOS 9.02