why cant i install iTunes on my PC Windows 10?

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Level 1

13 points

why cant i install iTunes on my PC Windows 10?

Hi

I have been trying to download iTunes on my laptop, where I not so recently updated to windows 10. it is not working.

I tried following the steps mentioned on previous posts where it said to uninstall all previous apple related softwares, and reboot the system, then try downloading again. did not work.

I also tried downloading the (itunes, 64-bit, for windows 7 and up..a link I found on one of your submissions, ans still did not work.

I keep on getting the message that says "there is a problem with this windows installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor"

I would really appreciate a quick fix to the problem.

thank you

iPhone 6s, iOS 9.0.2

Posted on Oct 10, 2015 9:40 AM

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Answer 1

turingtest2

Level 10

272,749 points

Oct 10, 2015 10:28 AM in response to aya_aj00

From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again. If that doesn't work read on...

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

tt2

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