krlock

Q: Hue Bridge 2.0 HomeKit Problem

   I got the bridge 2.0 and set it up and all worked ok.

 

Now siri does not work any more. When I try to set up again, i get the message:

 

"Another user already paired the HomeKit enabled bridge. Please ask the user to share his / her home kit settings in order for you to start using Siri voice control"

 

I checked online and philips page said to log out of iCloud and try again. But when I do that, it says to log into keychain. So I log back into iCloud and enable keychain but then I get the same original message as above.

 

Anyone know what's going on?

Posted on Oct 10, 2015 1:17 PM

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Q: Hue Bridge 2.0 HomeKit Problem

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  • by agatti,

    agatti agatti Nov 19, 2015 2:30 PM in response to f.gallinari
    Level 1 (0 points)
    Nov 19, 2015 2:30 PM in response to f.gallinari

    It works for me, on multiple devices and accounts by inviting tbrought the app

  • by threeonthetree,

    threeonthetree threeonthetree Nov 19, 2015 2:33 PM in response to agatti
    Level 1 (0 points)
    Nov 19, 2015 2:33 PM in response to agatti

    You can only do that with different apple account.

     

    The previous poster meant just multiple devices using the same apple account. Like in my case I have three iphones and two iPads using the same apple account

  • by Robert Grandmaison,

    Robert Grandmaison Robert Grandmaison Nov 21, 2015 9:45 AM in response to threeonthetree
    Level 1 (31 points)
    Nov 21, 2015 9:45 AM in response to threeonthetree

    I too had nothing but problems when trying to upgrade to the Hue Bridge 2. I kept getting the "iCloud Sync" issue that wouldn't ever go away. And then when I did manage to get it installed I also got the "Other user is connected..." type of message. It was VERY, VERY, VERY frustrating and took hours to time to troubleshoot. I disable my iCloud account, and followed all the steps properly as outlined in the Hue troubleshooting site- but nothing helped.

     

    I finally uninstalled ALL software on all my IOS devices, and even removed my Bridge from the MyHue account...and then started the installation process from scratch making certain that it worked with Siri and everything on my main iPhone 6S. I also had to delete a "HOME" accessory on the secondary iPad before it would work and use only the SHARED HOME item. I was able to get it to work. I was then able lot get the account to share to my spouse's iPad with a different AppleID from mine. So, now Siri works on those two devices...BUT, I cannot, for the life of me, figure out how to push it to my other IOS devices.

     

    This has NOT been a great installation experience. Someone at Apple and Hue need to talk a bit more together and figure out why we're all having issues that should not exist.

  • by Ian Parkinson,

    Ian Parkinson Ian Parkinson Nov 24, 2015 12:02 AM in response to pennengr
    Level 6 (10,520 points)
    Desktops
    Nov 24, 2015 12:02 AM in response to pennengr

    I see that the latest app update from Philips has made no difference to the issue.

    It is still not working for me, I still have a bridge apparently linked to another user!

    All Philips tell me to do is reset my HomeKit settings on the iPhone, which does nothing and does not let me pair the bridge to my device.

    I WILL NOT reset the bridge and lose all my settings / scenes etc, it is terrible software that makes you lose everything.

  • by jholbrook,

    jholbrook jholbrook Nov 24, 2015 2:21 AM in response to Ian Parkinson
    Level 1 (0 points)
    Nov 24, 2015 2:21 AM in response to Ian Parkinson

    The app update did nothing for me either. Go post a review on the app warning people of the problem. It likely won't help but it at least is another avenue to get the word out.

  • by edelmaca,

    edelmaca edelmaca Nov 25, 2015 12:01 PM in response to jholbrook
    Level 1 (32 points)
    iPhone
    Nov 25, 2015 12:01 PM in response to jholbrook

    no one got this "other user problem" back to work, am I correct? this can't be true. I had Siri for less than a week working, since then I'm stuck with a Bridge 2.0 with functions of an 1.0 one. why the **** is nothing happening on Philips side to help us out!? Not even a little message or some news how far they come with bug fixing. Or did I just missed something?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 25, 2015 12:21 PM in response to edelmaca
    Level 9 (59,566 points)
    iPhone
    Nov 25, 2015 12:21 PM in response to edelmaca

    edelmaca wrote:

     

    no one got this "other user problem" back to work, am I correct? this can't be true.

    I believe a couple of people said they resolved it by resetting the bridge. You may also want to uninstall all the Hue Software. I won't have time to test it until this weekend myself.

  • by edelmaca,

    edelmaca edelmaca Nov 25, 2015 12:35 PM in response to Meg St._Clair
    Level 1 (32 points)
    iPhone
    Nov 25, 2015 12:35 PM in response to Meg St._Clair

    i have tried that two times so far. it worked, kind of. At least for 2 days at max. After that it all went bad again and the problem came back. So no Resetting for me again. That's way to much work and should not be the fix we have to use. I Had good experience with Philips customer service so far, but that case is a complete different thing. Never felt so left alone with a problem.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 25, 2015 12:37 PM in response to edelmaca
    Level 9 (59,566 points)
    iPhone
    Nov 25, 2015 12:37 PM in response to edelmaca

    From what people are saying, the problem recurs when you try using an additional device that uses the same Apple ID. For me, the problem arose when my phone when into recovery mode and I had to restore if from my back up.

  • by RvRooij,

    RvRooij RvRooij Nov 25, 2015 12:38 PM in response to edelmaca
    Level 1 (0 points)
    Nov 25, 2015 12:38 PM in response to edelmaca

    Yeah same experience here, though Philips support told me this issue is likely to be addressed in december. But could be a homekit issue too, so nothing certain yet.

  • by Jordy1,

    Jordy1 Jordy1 Nov 26, 2015 3:33 AM in response to krlock
    Level 2 (165 points)
    Nov 26, 2015 3:33 AM in response to krlock

    I had the same issue as the initial post in this thread.

     

    So I factory reset my bridge and started all over again, and now Siri does recognise two single commands: Turn all Lights on or off. The crazy thing is it only does this for the one Philips Hue Bloom not associated with a scene. Any Hue Bulb, Lightstrip, Disney Story Light, Hue Go or Bloom in a scene does not respond to this command - surely "All" Lights, means all lights paired with the bridge!!!

     

    It gets worse, when using the terms to set a Hue Scene On or Off as described in their guidelines, Siri will simply do a internet search - very helpful O_O

     

    Frankly, it just doesn't work, and I'm surprised that Philips and Apple would put this out without a big fat "BETA" label plastered all over it!

  • by Dirx808,

    Dirx808 Dirx808 Nov 26, 2015 8:11 AM in response to Jordy1
    Level 1 (0 points)
    Nov 26, 2015 8:11 AM in response to Jordy1

    I am experiencing the error already synced with another user.

     

    I am trying to control the hue bridge 2.0 with an iPhone and an iPad using the same AppleID.  I made the mistake of resetting HomeKit and ended up having to reset the bridge and reassign 30 some devices.  Same issue after that.  I did get Siri working locally and through LTE after fighting with the AppleTV 3rd gen.

     

    I am hesitant to try and reset anything, this configuration seems to be very delicate.  It sounds like Apple and Philips are aware of the issue, I guess I will wait it out...

     

    The goal is to be able to pick up any iOS device and control the hue system with Siri.  Right now it is only working on the phone.

  • by AppleRyck,

    AppleRyck AppleRyck Nov 26, 2015 11:03 AM in response to Jordy1
    Level 1 (15 points)
    Nov 26, 2015 11:03 AM in response to Jordy1

    DId you update all lights' firmware? 

    Turn on all lights, open app after one minute ,  see if they are all reachable, then look if the app says "there is an update available", and update.

    I think not only app and bridge have to be updated, but also lights.

  • by jholbrook,

    jholbrook jholbrook Nov 26, 2015 12:03 PM in response to AppleRyck
    Level 1 (0 points)
    Nov 26, 2015 12:03 PM in response to AppleRyck

    The lights neither have a way to nor require updates.

  • by Dirx808,

    Dirx808 Dirx808 Nov 30, 2015 8:36 AM in response to krlock
    Level 1 (0 points)
    Nov 30, 2015 8:36 AM in response to krlock

    Siri appeared to stop working after I made a Siri call to my thermostat on the iPad (not the administer device).  I was dumb and reset HomeKit which completely broke everything.  I have now reset all of my devices and reconnected them without being logged into iCloud.  This configured fine, no errors and Siri was controlling everything from the LAN.

     

    I waited overnight and then logged into iCloud. This immediately broke HomeKit.  I now can't add anything or make any changes to the hierarchy.  I just keep getting the HMErrorDomain 77 or iCloud Data Sync Error.

     

    I have reset the configuration and repaired devices many times, I pretty much spent the entire weekend doing this (28 or so devices).

     

    I am at a loss at this point.  I do not want to reprogram the entire HomeKit.  So now I have it functioning locally only, Siri doesn't talk to the ecobee3 but does see the Hue system.  I can't make changes to the config anymore either.

     

    Any advice or suggestions would be welcome, this is a huge investment and has been very frustrating...

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