on Safari startup page I get a tech support message

Question

on Safari startup page I get a tech support message

Everytime I use Safari (V.8.08) on my older MacBook Pro, I get a message that takes over the page re: pop-ups endangering my computer. I think it's "fake", just getting me to buy a new service. The web site is www.mmz0.com or www.m2yl.com, and it directs me to an immediate chat room to discuss my problem. I don't see any indication it's an Apple support issue. Phone # is 1-844-652-0110

Is this fake from a third party advertiser as I suspect? How can I stop it from popping up?

Thanks! Joe

MacBook Pro (15-inch 2.4/2.2 GHz), OS X Yosemite (10.10.5)

Posted on Oct 10, 2015 12:44 PM

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Answer 1

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dominic23

Level 10

83,904 points

Oct 10, 2015 12:47 PM in response to Joseph Broccoli1

This is a scam popup. Don’t call the phone number given.

1. Force Quit Safari.

Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

This will launch Safari in Safe Mode.

The scam page that crashed Safari will not return.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

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