After i installed "El Capitan" my notes app and Word and Excel Crash. I'm reinstalling Microsoft Items, Hopefully they will work, but as for the Notes app. it open then looks like it is syncing with iCloud then crashes
Mac Pro, iOS 5.1
Reinstall El Capitan Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list. Click on the First Aid button in the toolbar. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless and more reliable.
Thank you, I will give it a shot
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Notes crashed, you would enter "Notes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
I have also been suffering, however the crash in El Capitan only appears to happen when pasting from another app such as Safari, Word, Pages or Excel. The crash log is below:
Process: Notes [2517]
Path: /Applications/Notes.app/Contents/MacOS/Notes
Identifier: com.apple.Notes
Build Info: Notes-535000000000000~8
Responsible: Notes [2517]
__TEXT 0000000106ead000-000000010701f000 [ 1480K] r-x/rwx SM=COW /Applications/Notes.app/Contents/MacOS/Notes
34.917684 NotesShared 0x00007fff8f0ace15 Saving versioned document 0 with 0 future versions.
8 com.apple.NotesShared 0x00007fff8efd4b20 +[NSFont(IC) preferredFontForHeadingText] + 43
9 com.apple.NotesShared 0x00007fff8f03efb6 -[TTTextController headingAttributes] + 154
10 com.apple.NotesShared 0x00007fff8f040762 -[TTTextController styleForModelAttributes:] + 855
11 com.apple.NotesShared 0x00007fff8f0426a0 -[TTTextController modelForStyleAttributes:filterAttributes:] + 3207
12 com.apple.NotesShared 0x00007fff8f02cb01 -[TTTextStorage setAttributes:range:] + 338
14 com.apple.NotesShared 0x00007fff8f01dce9 -[ICTextController fixModelAttributesInTextStorage:inRange:] + 616
15 com.apple.NotesShared 0x00007fff8f04301f -[TTTextController styleText:inExactRange:fixModelAttributes:] + 107
16 com.apple.NotesShared 0x00007fff8f042f9d -[TTTextController styleText:inRange:fixModelAttributes:] + 386
17 com.apple.NotesShared 0x00007fff8efb846a -[ICNote textStorage:didProcessEditing:range:changeInLength:] + 219
18 com.apple.NotesShared 0x00007fff8efb7df8 -[ICNote textStorageDidProcessEditing:] + 130
28 com.apple.NotesShared 0x00007fff8f02aad5 -[TTTextStorage endEditing] + 158
31 com.apple.Notes 0x0000000106eec8a0 0x106ead000 + 260256
34 com.apple.Notes 0x0000000106eebcdc 0x106ead000 + 257244
0x106ead000 - 0x10701eff7 com.apple.Notes (4.0 - 535) <A45CD05F-79B2-3DA5-A95A-C7189B7CEA2C> /Applications/Notes.app/Contents/MacOS/Notes
0x7fff886ec000 - 0x7fff88870ff7 com.apple.Notes.framework (3.2 - 535) <98281626-3BA6-33F0-9333-79FD3C3BBBB5> /System/Library/PrivateFrameworks/Notes.framework/Versions/A/Notes
0x7fff8ef90000 - 0x7fff8f105fff com.apple.NotesShared (1.0 - 535) <14A725B3-D5E9-3774-8332-5F8FFB82EDBA> /System/Library/PrivateFrameworks/NotesShared.framework/Versions/A/NotesShared
My Notes app (on Retina MBP mid-2012) has been crashing on opening EVERY TIME since I installed El Capitan. It works on iPhone, iPad, and iCloud online.
Pasted info as requested (Thanks Linc):
One thing below that catches my eye is:
"10/26/15 3:32:54.621 PM Notes[3010]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Got more than one folder with folderId AAMkADFiZjgyMDkwLWJmNGYtNDZlNy1iMGUyLWQ1NzE1MzZjNjVhOQAuAAAAAACimdFDpq/mRY0NanD 0Ym3RAQAMHLJjzNVfRJ8lfuJxEyW7AAAC2WLmAAA='
Step 1
10/26/15 3:32:16.348 PM pkd[421]: client 3002 plug-in com.apple.Notes.SharingExtension election := (null)
10/26/15 3:32:47.966 PM pkd[421]: enabling pid=1536 for plug-in com.apple.Notes.SharingExtension(1.0) CD27BAFB-BD79-4825-B7EA-2A3495CEC181 /Applications/Notes.app/Contents/PlugIns/com.apple.Notes.SharingExtension.appex
10/26/15 3:32:48.179 PM com.apple.Notes.SharingExtension[3007]: ### Failed to load Addressbook class CNContactNameFormatter
10/26/15 3:32:53.282 PM com.apple.Notes.SharingExtension[3007]: Error in CoreDragRemoveTrackingHandler: -1856
10/26/15 3:32:53.282 PM com.apple.Notes.SharingExtension[3007]: Error in CoreDragRemoveReceiveHandler: -1856
10/26/15 3:32:53.717 PM useractivityd[438]: -[UAUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=UAContinuityErrorDomain Code=-108 "(null)" for item <__NSConcreteUUID 0x7fb481f1b6b0> 855AB3D8-B53B-4894-B4FE-C5A11354D11F com.apple.Notes (UAUserActivityClientProcess.m #1764)
10/26/15 3:32:53.847 PM Notes[3010]: osascript(3013) System Policy: deny scripting-addition-send 'dfdX'/'Load'
10/26/15 3:32:54.620 PM Notes[3010]: *** Assertion failure in +[NFEWSFolder folderWithFolderId:context:], /Library/Caches/com.apple.xbs/Sources/Notes/Notes-535/Notes/NotesFramework/EWS/ NFEWSFolder.m:51
10/26/15 3:32:54.620 PM Notes[3010]: An uncaught exception was raised
10/26/15 3:32:54.620 PM Notes[3010]: Got more than one folder with folderId AAMkADFiZjgyMDkwLWJmNGYtNDZlNy1iMGUyLWQ1NzE1MzZjNjVhOQAuAAAAAACimdFDpq/mRY0NanD 0Ym3RAQAMHLJjzNVfRJ8lfuJxEyW7AAAC2WLmAAA=
10/26/15 3:32:54.620 PM Notes[3010]: (
0 CoreFoundation 0x00007fff95c69e32 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff8f8b9dd4 objc_exception_throw + 48
2 CoreFoundation 0x00007fff95c6eb0a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8d513e16 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 198
4 Notes 0x00007fff9e92f4e8 +[NFEWSFolder folderWithFolderId:context:] + 684
5 Notes 0x00007fff9e9279f2 -[NFEWSAccountProxy _createOrUpdateFolder:deletedItemsFolderId:] + 863
6 Notes 0x00007fff9e926ea5 __48-[NFEWSAccountProxy updateMailboxListFromServer]_block_invoke148 + 314
7 CoreData 0x00007fff89fc09e4 developerSubmittedBlockToNSManagedObjectContextPerform + 196
8 libdispatch.dylib 0x00007fff903423c3 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff903439aa _dispatch_barrier_sync_f_invoke + 74
10 CoreData 0x00007fff89fc08cc -[NSManagedObjectContext performBlockAndWait:] + 236
11 Notes 0x00007fff9e9268ae -[NFEWSAccountProxy updateMailboxListFromServer] + 2131
12 Notes 0x0000000107ebc201 Notes + 1028609
13 Foundation 0x00007fff8d469c37 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
14 Foundation 0x00007fff8d4698f8 -[NSBlockOperation main] + 100
15 Foundation 0x00007fff8d46809e -[__NSOperationInternal _start:] + 654
16 Foundation 0x00007fff8d464088 __NSOQSchedule_f + 194
17 libdispatch.dylib 0x00007fff903423c3 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff90346ff3 _dispatch_queue_drain + 754
19 libdispatch.dylib 0x00007fff9034d6bf _dispatch_queue_invoke + 549
20 libdispatch.dylib 0x00007fff90345d0b _dispatch_root_queue_drain + 538
21 libdispatch.dylib 0x00007fff90345ab8 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff98ff34f2 _pthread_wqthread + 1129
23 libsystem_pthread.dylib 0x00007fff98ff1375 start_wqthread + 13
)
10/26/15 3:32:54.621 PM Notes[3010]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Got more than one folder with folderId AAMkADFiZjgyMDkwLWJmNGYtNDZlNy1iMGUyLWQ1NzE1MzZjNjVhOQAuAAAAAACimdFDpq/mRY0NanD 0Ym3RAQAMHLJjzNVfRJ8lfuJxEyW7AAAC2WLmAAA='
*** First throw call stack:
(
0 CoreFoundation 0x00007fff95c69e32 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff8f8b9dd4 objc_exception_throw + 48
2 CoreFoundation 0x00007fff95c6eb0a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8d513e16 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 198
4 Notes 0x00007fff9e92f4e8 +[NFEWSFolder folderWithFolderId:context:] + 684
5 Notes 0x00007fff9e9279f2 -[NFEWSAccountProxy _createOrUpdateFolder:deletedItemsFolderId:] + 863
6 Notes 0x00007fff9e926ea5 __48-[NFEWSAccountProxy updateMailboxListFromServer]_block_invoke148 + 314
7 CoreData 0x00007fff89fc09e4 developerSubmittedBlockToNSManagedObjectContextPerform + 196
8 libdispatch.dylib 0x00007fff903423c3 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff903439aa _dispatch_barrier_sync_f_invoke + 74
10 CoreData 0x00007fff89fc08cc -[NSManagedObjectContext performBlockAndWait:] + 236
11 Notes 0x00007fff9e9268ae -[NFEWSAccountProxy updateMailboxListFromServer] + 2131
12 Notes 0x0000000107ebc201 Notes + 1028609
13 Foundation 0x00007fff8d469c37 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
14 Foundation 0x00007fff8d4698f8 -[NSBlockOperation main] + 100
15 Foundation 0x00007fff8d46809e -[__NSOperationInternal _start:] + 654
16 Foundation 0x00007fff8d464088 __NSOQSchedule_f + 194
17 libdispatch.dylib 0x00007fff903423c3 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff90346ff3 _dispatch_queue_drain + 754
19 libdispatch.dylib 0x00007fff9034d6bf _dispatch_queue_invoke + 549
20 libdispatch.dylib 0x00007fff90345d0b _dispatch_root_queue_drain + 538
21 libdispatch.dylib 0x00007fff90345ab8 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff98ff34f2 _pthread_wqthread + 1129
23 libsystem_pthread.dylib 0x00007fff98ff1375 start_wqthread + 13
)
10/26/15 3:32:54.626 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.oneshot.0x10000009.Notes[3010]) Service exited due to signal: Abort trap: 6
10/26/15 3:32:56.075 PM ReportCrash[3017]: Saved crash report for Notes[3010] version 4.0 (535) to /Users/dorland/Library/Logs/DiagnosticReports/Notes_2015-10-26-153256_LD-MacBoo k-Pro.crash
10/26/15 3:32:58.806 PM Safari[1536]: plugin com.apple.Notes.SharingExtension invalidated
10/26/15 3:32:58.807 PM com.apple.Notes.SharingExtension[3007]: host connection <NSXPCConnection: 0x7fd026300e00> connection from pid 1536 invalidated
Step 2
Process: Notes [2507]
Path: /Applications/Notes.app/Contents/MacOS/Notes
Identifier: com.apple.Notes
Build Info: Notes-535000000000000~29
Responsible: Notes [2507]
4 Notes 0x00007fff9e92f4e8 +[NFEWSFolder folderWithFolderId:context:] + 684
5 Notes 0x00007fff9e9279f2 -[NFEWSAccountProxy _createOrUpdateFolder:deletedItemsFolderId:] + 863
6 Notes 0x00007fff9e926ea5 __48-[NFEWSAccountProxy updateMailboxListFromServer]_block_invoke148 + 314
11 Notes 0x00007fff9e9268ae -[NFEWSAccountProxy updateMailboxListFromServer] + 2131
12 Notes 0x00000001007b7201 Notes + 1028609
11 com.apple.Notes.framework 0x00007fff9e9268ae -[NFEWSAccountProxy updateMailboxListFromServer] + 2131
12 com.apple.Notes 0x00000001007b7201 0x1006bc000 + 1028609
8 com.apple.Notes.framework 0x00007fff9e929820 -[NFEWSAccountProxy _fetchDistinguishedFolderInfo:error:errorCode:] + 609
9 com.apple.Notes.framework 0x00007fff9e928d2c -[NFEWSAccountProxy _connectAndAuthenticate] + 1651
10 com.apple.Notes.framework 0x00007fff9e9261ae -[NFEWSAccountProxy updateMailboxListFromServer] + 339
11 com.apple.Notes 0x00000001007b3e7b 0x1006bc000 + 1015419
0x1006bc000 - 0x10082dff7 com.apple.Notes (4.0 - 535) <FD017F86-252F-310F-891B-55638E5CFA19> /Applications/Notes.app/Contents/MacOS/Notes
0x108c2a000 - 0x108c2cfff com.apple.Notes.webplugin (3.2 - 535) <5AAE98A0-79A7-3B1E-A200-F1EBD6200217> /Applications/Notes.app/Contents/PlugIns/Notes.webplugin/Contents/MacOS/Notes
0x7fff9922b000 - 0x7fff993a0fff com.apple.NotesShared (1.0 - 535) <F7EF2EEA-0EC7-31E8-9E7C-90D99D2FF967> /System/Library/PrivateFrameworks/NotesShared.framework/Versions/A/NotesShared
0x7fff9e8e2000 - 0x7fff9ea66ff7 com.apple.Notes.framework (3.2 - 535) <6681C26E-C923-330C-BEC3-C759DAA4F191> /System/Library/PrivateFrameworks/Notes.framework/Versions/A/Notes
Thanks for any advice/cure you can provide.
Liz D.
notes app crashed after El Capitan upgrade
