Apple tv contantly freezes but timer keeps moving.

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Apple tv contantly freezes but timer keeps moving.

I am getting very frustrated over this apple tv. It is less than six months old, has all its updates and it still isnt working. It freezes constantly on screen but the timer keeps moving and then it jumps ahead to where the timer is but without showing the content it skipped. I have been looking for answers online but find none. I have factory reset it and it has not worked, I have switched HDMI cables, I have left it unplugged for days and nothing helps. It keeps getting worse. It happens every few minutes and stays frozen for at least thirty seconds. Any suggestions?

AppleTV 2

Posted on Oct 10, 2015 3:17 PM

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Answer 1

Oct 10, 2015 3:20 PM in response to archollow

Welcome to the Apple Community.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

The following article(s) may help you.

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Sources of Interference

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

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Answer 2

archollow Author

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Oct 10, 2015 3:21 PM in response to Winston Churchill

I live on a college campus. I have no access to anything like that.

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Answer 3

Oct 10, 2015 3:24 PM in response to archollow

Do you pay for network access, maybe you should complain or at least ask for assistance.

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Answer 4

archollow Author

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Oct 10, 2015 3:28 PM in response to Winston Churchill

I'm just going to give up. It wasnt like this for the first week I had it. And it just has gotten consistently worse. Its even directly plugged in with an Ethernet cable and nothing changed.

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