rjp49
Level 1 (10 points)
Mac OS X

Q: El Capitan Mail Crashes Instantly

Shortly installing El Capitan I tried to send an email to a group. It crashed. Since then every time I attempt open Mail it crashes instantly. 

From my  crash report, there is one line that seems to tell the story but I can’t determine the solution:

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Encoding a malformed address (unbalanced quote or parenthesis), bad things may be about to happen.

"Vestry ,'

abort() called

terminating with uncaught exception of type NSException

——————————————————————

I have tried all of the suggested solutions that I have seen with no luck. Thank you for any help you can provide.  Here is the beginning of the crash report (it seems way too long to copy/paste it all -- unless that's not a problem):

 

 

Process:               Mail [826]

Path:                  /Applications/Mail.app/Contents/MacOS/Mail

Identifier:            com.apple.mail

Version:               9.0 (3094)

Build Info:            Mail-3094000000000000~1

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Mail [826]

User ID:               502

 

Date/Time:             2015-10-10 21:53:35.647 -0400

OS Version:            Mac OS X 10.11 (15A284)

Report Version:        11

Anonymous UUID:        82DDD2E3-86FF-BD9F-A8C2-4B9471C47EEF

 

 

Time Awake Since Boot: 4200 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        65  -[DeliveryQueue _deliverQueuedMessages:]  Dispatch queue: NSOperationQueue 0x7ff2b8485210 :: NSOperation 0x7ff2b5a22410 (QOS: UTILITY)

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Encoding a malformed address (unbalanced quote or parenthesis), bad things may be about to happen.

"Vestry ,'

abort() called

terminating with uncaught exception of type NSException

 

Application Specific Backtrace 1:

0   CoreFoundation                      0x00007fff890e2bd2 __exceptionPreprocess + 178

1   libobjc.A.dylib                     0x00007fff8c8f34fa objc_exception_throw + 48

2   CoreFoundation                      0x00007fff890e78aa +[NSException raise:format:arguments:] + 106

3   Foundation                          0x00007fff8e1b6b1e -[NSAssertionHandler handleFailureInFunction:file:lineNumber:description:] + 169

4   MailCore                            0x00007fff9379a970 __46-[MCMessageHeaders _appendAddressList:toData:]_block_invoke + 6635

5   CoreFoundation                      0x00007fff8905da96 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 134

6   CoreFoundation                      0x00007fff8905d929 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 217

7   MailCore                            0x00007fff93798f5e -[MCMessageHeaders _appendAddressList:toData:] + 156

8   MailCore                            0x00007fff937981a3 -[MCMessageHeaders appendHeaderData:recipients:recipientsByHeaderKey:expandGroups:includeComment:] + 1323

9   MailCore                            0x00007fff93797c5c -[MCMessageHeaders appendHeaderData:recipients:] + 158

10  Mail                                0x00007fff88b50817 -[MFMessageDeliverer deliverSynchronously] + 257

11  Mail                                0x000000010950e2b4 Mail + 561844

12  Mail                                0x000000010950

iMac (27-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 10, 2015 8:00 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,963 points)
Applications
A:

If Mail unexpectedly quits when viewing certain messages - Apple Support

Posted on Oct 11, 2015 7:08 PM

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rjp49

Q: El Capitan Mail Crashes Instantly

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  • Helpful answers

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 11, 2015 4:52 PM in response to rjp49
    Level 10 (207,963 points)
    Applications
    Oct 11, 2015 4:52 PM in response to rjp49

    It looks like one of the addresses in the group is in an invalid format. Probably it has an unbalanced quote or parenthesis, as the error message indicates.

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 6:45 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 6:45 PM in response to Linc Davis

    Thank you for your repl. Yes, indeed it is as I suspected. But how do I fix it when the program crashes instantly when I launch it? Any suggestions? Does it entail a complete reinstall of El Capitan? Or do I uninstall El Cap and return to Yosemit?

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Oct 11, 2015 7:08 PM in response to rjp49
    Level 10 (207,963 points)
    Applications
    Oct 11, 2015 7:08 PM in response to rjp49

    If Mail unexpectedly quits when viewing certain messages - Apple Support

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 8:29 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 8:29 PM in response to Linc Davis

    IT is not certain emails, it crashes on launch. I never get to see any emails. I try to launch mail and it immediately crashes. Linc, this does not solve my question. I was hoping there might be a solution other than a lost day trying to get through to Apple support. 

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 8:34 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 8:34 PM in response to Linc Davis

    Please uncheck the green "solved" button, this does not solve the issue or answer my questio.  Thank you.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 11, 2015 8:35 PM in response to rjp49
    Level 10 (207,963 points)
    Applications
    Oct 11, 2015 8:35 PM in response to rjp49

    Did you in fact take Step 1 in that support article?

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 8:53 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 8:53 PM in response to Linc Davis

    Yes I did in fact take step 1 and it crashed each of the three tries just now.  I had also tried that last night before posting my question.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 12, 2015 3:32 PM in response to rjp49
    Level 10 (207,963 points)
    Applications
    Oct 12, 2015 3:32 PM in response to rjp49

    Back up all data before proceeding.

    Step 1

    If Mail crashes or freezes immediately on launch, try the steps suggested on this page. Sometimes a corrupt message on a mail server can be deleted by logging in to the server through its web page. If Mail still won't launch, or if you can't take Step 2 for any other reason, skip to Step 3.

    Step 2

    There are three types of mail account: IMAP, Exchange, and POP. You can determine the type of each account by opening the Mail preferences window, selecting the Accounts tab, and then selecting Account Information.

    Select all POP mailboxes, if any, and then select

              Mailbox ▹ Export Mailbox...

    from the Mail menu bar. Export the POP mailboxes to the Desktop folder.

    If you have IMAP or Exchange accounts, and you don't store sent, deleted, and junk messages on the server, export those mailboxes the same way. You can determine whether the messages are on the server by selecting Mailbox Behaviors in the Accounts tab.

    Also export all mailboxes in the On My Mac category.

    You don't have to export the other mailboxes, because the messages are stored on the servers.

    Quit Mail.

    Step 3

    In System Preferences, open Internet Accounts (OS X 10.9 or later) or Mail, Contacts & Calendars (OS X 10.7 or 10.8). Make notes of the settings for each mail account (all types), then delete the accounts.

    Step 4

    In the Finder, hold down the option key and select

              Go ▹ Library

    from the menu bar. Move the following items (some may not exist) from the folder that opens to the Desktop:

              Application Support/AddressBook/MailRecents-v4.abcdmr

              Containers/com.apple.corerecents.recentsd

              Containers/com.apple.mail

              Containers/com.apple.MailServiceAgent

              Containers/com.apple.share.Mail.compose

              Mail

    Note: you are not moving the Mail application. You’re moving a folder named “Mail.”

    Step 5

    Launch Mail. It will behave as if you were setting it up for the first time. Go through the setup process with one account, using the information from Step 3. Test. If Mail works now, recreate the rest of the accounts (if you have more than one) and other settings.

    Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data.

    If there’s no improvement, quit Mail and put back the items you moved to the Desktop, replacing any newer ones that may have been created in their place. Stop here and post your results.

    Step 6

    If you took Step 2, import the mailboxes you exported:

              File ▹ Import Mailbox...

    Select Apple Mail as the data type. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

    The mailboxes that you didn't export in Step 1 should synchronize automatically with the server. Again, if the mailboxes are very large, downloading them may take quite some time, and network performance will be slower than usual during that time.

    If you skipped Step 2, look inside the Mail folder on the Desktop for a subfolder Mail/V2/Mailboxes. Import the mailboxes it contains.

    Test. If Mail is still working, delete the items you moved to the Desktop in Step 4.

  • by Raveni,

    Raveni Raveni Oct 11, 2015 9:33 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 11, 2015 9:33 PM in response to Linc Davis

    This help me:

     

    http://osxdaily.com/2014/02/05/uninstall-mail-app-plugin-mac-os-x/

     

    I have Virtru plugin what cause crash... I remove it and now Mail working

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 9:41 PM in response to Raveni
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 9:41 PM in response to Raveni

    Thank you, Raveni, but I don't have that plug-in.

  • by Raveni,

    Raveni Raveni Oct 11, 2015 9:43 PM in response to rjp49
    Level 1 (0 points)
    Oct 11, 2015 9:43 PM in response to rjp49

    I think any plugin can make problem... If they are not update...

  • by rjp49,

    rjp49 rjp49 Oct 11, 2015 9:43 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 11, 2015 9:43 PM in response to Linc Davis

    Thank you, Linc, I will try that after some shut eye.  It calls for a clearer brain.

  • by rjp49,

    rjp49 rjp49 Oct 12, 2015 3:32 PM in response to Linc Davis
    Level 1 (10 points)
    Mac OS X
    Oct 12, 2015 3:32 PM in response to Linc Davis

    Thank you, Linc, this process did the trick. After the moves and deletions, Mail launched perfectly. The offending email was all that was left and once I deleted it I was back in business.  Not an El Capitan problem, this time.  I appreciate your patience... Again thank you. bob

  • by peterblee,

    peterblee peterblee Feb 21, 2016 12:26 PM in response to rjp49
    Level 1 (0 points)
    Feb 21, 2016 12:26 PM in response to rjp49

    I get the same problem:

    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Encoding a malformed address (unbalanced quote or parenthesis), bad things may be about to happen.

    "AYWL ,'

    abort() called

    terminating with uncaught exception of type NSException

    To be clear: this is an El Capitan bug: an exception is not being handled.  The software should not crash because of a malformed email address.

    I have gone through webmail but can't find the offending email.

    Fortunately I have Outlook so can switch to this for mail until Apple fix the bug

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