Q: iMessage won't work with new number

I changed countries but can't use iMessage now because it won't unlink the old phone number. I've tried turning off iMessage and FaceTime, but when I turn them back on, I see the old number with a loading icon next to it; also tried changing my phone number but it's just not working. What can I do?

iPhone 6, iOS 9.0.2

Posted on Oct 10, 2015 8:43 PM

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by sberman,

sberman Oct 10, 2015 9:09 PM in response to dianagucor
Level 8 (41,090 points)

Oct 10, 2015 9:09 PM in response to dianagucor

First, de-register your former telephone number with iMessage:
https://selfsolve.apple.com/deregister-imessage/

Then, register your new iPhone telephone number:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
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by dianagucor,

dianagucor Oct 11, 2015 8:19 PM in response to sberman
Level 1 (0 points)

Oct 11, 2015 8:19 PM in response to sberman

The problem is that I'm not in the US anymore, so I'll never receive the text with the confirmation code in order to de-register.
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Q: iMessage won't work with new number

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by sberman,

by dianagucor,

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