Q: Apple Pay Unreliable
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Oct 11, 2015 2:36 AMby Jonathan UK,If you try to use Apple Pay in a store and experience a failed transaction, report it to Apple here:
https://www.apple.com/feedback/apple-pay.html
The feedback form enables you to report issues with specific merchants, transactions and payment cards, so can be helpful in enabling Apple to investigate.
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Oct 11, 2015 2:41 AMby Jonathan UK,Also: did you present your watch to the terminal correctly?
To use Apple Pay on your watch, quickly double-press the side button. Your default card will be displayed. If you have added other cards and wish to use one of them instead, swipe to switch between cards. With your preferred card displayed, hold your watch up to the terminal:
- The watch face should be facing and parallel with the terminal's own screen (you should not be able to see the watch face whilst paying), aligned centrally with the contactless logo on the terminal screen and held closer than 10cm.
- It should be held in that position for up to a few seconds, until you hear the confirmation beep and haptic pulse.
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Oct 11, 2015 2:48 AMby Jonathan UK,Check also that you have updated both your iPhone and watch to the latest software:
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
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Oct 11, 2015 8:26 AMby ike71,I have just recently been using Apple Pay. I have had my 6 for a year now and was reluctant to use it. I must admit I love it. I has worked every time so far and I hope it will continue to work in the future. The thing that thru me off was NFC I seen several locations that offered it however I was now aware that my phone would work at those locations.
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Oct 11, 2015 1:49 PMby AVRHack,Thanks for the advice but yes that's what I did. I have noticed that the watch says 'Done' whereas the terminal doesn't, so I think this is a pretty major software bug / incompatibility although clearly that's just a guess. Odd that it failed twice yet a 'real' contactless card worked instantly. I think the watch implementation is poor basically.......
