Eric 75

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Q: MS Office 2011 crash when printing after El Capitan update

Here a Tip and not a question :

After installing El Capitan update on my PowerBook, MS Office 2011 (all of them - XL, Word,, PPT...) crashed when printing a document.

Then I ran an SOS in the Disk Utilities - note this SOS is somewhat simpler than previous utility version in Maverick.

Done job, can now print all my MS document.

MacBook (13-inch Aluminum Late 2008), OS X El Capitan (10.11)

Posted on Oct 11, 2015 2:40 AM

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Q: MS Office 2011 crash when printing after El Capitan update

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by Templeton Peck,

Templeton Peck Oct 11, 2015 6:15 AM in response to Eric 75
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Oct 11, 2015 6:15 AM in response to Eric 75

.
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by chiash,

chiash Oct 11, 2015 8:47 PM in response to Eric 75
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Oct 11, 2015 8:47 PM in response to Eric 75

Please provide details on how to run SOS on disk utilities
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by Eric 75,

Eric 75 Oct 12, 2015 12:27 AM in response to chiash
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Oct 12, 2015 12:27 AM in response to chiash

I run Mac in French, so hopefully you will find the English version easily :
Go to your Apps folder, open Utilities folder, run Disk Utility
The SOS function is the first icon on the left.
It cumulates Check and Repair functions including Permissions.
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by LandRover88,

LandRover88 Oct 17, 2016 12:09 PM in response to Eric 75
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Oct 17, 2016 12:09 PM in response to Eric 75

Didn't work for me. Mac w/ OSX 10.11.03 So far I have

1. Deleted all MS Office as described in https://support.office.com/en-us/article/Troubleshoot-Office-2011-for-Mac-issues -by-completely-uninstalling-before-you-r…
2. Run Clean My Mac "Uninstall" to make sure there were no leftover Office files
2. Reinstalled MS Office
3. Downloaded and reinstall my printer driver (Samsung 191x).
4. Run your SOS suggestion (in the english version it's labeled "First Aid."

still no luck.

All other apps print just fine on all printers. Office doesn't even allow me to get as far as selecting a printer; it simply crashes on the print command, both keystroke and from the menu bar.
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