MvDarby

Q: El Capitan not finding printer/scanner (HP)

Hi Folks,

 

I have an issue in that since installing El Capitan I am unable to use my HP 5510 Printer or scanner. It is a wi-fi printer and connected to my home network via wi-fi. I tried to scan something yesterday only to find that my scanner was saying it wasn't connected to any computer. I opened up HP Utility on my Mac and could see my printer listed, however it has a lovely big Yellow warning triangle above it with the following message:

 

"Unable to communicate with the selected device. It may have been turned off, or otherwise disconnected"

 

I have tried uninstalling and re-installing but I get the same message. I have made sure I have all the latest drivers from HP which I do , including the El Capitan update one. I have also tried the reset printer settings option but again I keep getting this message. After checking my printer settings it shows that it is connected to my network so I can only imagine it is a communication issue between El Capitan and my printer.

 

Any ideas???

iMac, OS X El Capitan (10.11)

Posted on Oct 11, 2015 3:47 AM

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