HT201302: Import photos and videos from your iPhone, iPad, or iPod touch

Learn about Import photos and videos from your iPhone, iPad, or iPod touch
Maryjane428
Level 1 (9 points)
iPhone

Q: iPhone 6+ and iPad air 2 in iOS 9.0.2 will not sync photos to my iMac. Since one of the updates.

Neither device can be seen with a lightning cord to my iMac.  I updated to El Capitan.  I cannot use iCloud for photos because it crashes my DSL.  Rural crappy DSL.  How can I get them off my iPhone?  I need them on my iMac.  Help!!

iPhone 6 Plus, iOS 9.0.2

Posted on Oct 11, 2015 8:49 AM

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Maryjane428

Q: iPhone 6+ and iPad air 2 in iOS 9.0.2 will not sync photos to my iMac. Since one of the updates.

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  • by sterling r,

    sterling r sterling r Oct 11, 2015 12:46 PM in response to Maryjane428
    Community Specialists
    Oct 11, 2015 12:46 PM in response to Maryjane428

    Hello Maryjane428,

     

    If I understand correctly you are not able to see your iOS devices in iTunes on your Mac, and you cannot use iCloud Photo Library due to issues with your ISP. I would suggest using the troubleshooting information in the following article about iOS devices not being recognized:

     

    If you don't see your connected device in iTunes for Mac

     

    Thank you for using Apple Support Communities.

  • by Maryjane428,

    Maryjane428 Maryjane428 Oct 11, 2015 4:45 PM in response to sterling r
    Level 1 (9 points)
    iPhone
    Oct 11, 2015 4:45 PM in response to sterling r

    I went to back it up in iTunes, it's visible there, but this time it rejected the iPhone as soon as I hit back up.  I did change cords etc.  It's forced the iPhone to disconnect each time i try to back up.  I don't want to keep trying, something is wrong. 

  • by sterling r,

    sterling r sterling r Oct 12, 2015 9:22 AM in response to Maryjane428
    Community Specialists
    Oct 12, 2015 9:22 AM in response to Maryjane428

    Thanks for the update. It seems like a USB issue at this point based on what you describe, so next I would suggest the troubleshooting in the following article:

     

    Resolve USB-related alerts in iTunes - Apple Support

     

    If that does not resolve the issue, can you tell me what the error says?

  • by Maryjane428,

    Maryjane428 Maryjane428 Oct 15, 2015 3:32 PM in response to sterling r
    Level 1 (9 points)
    iPhone
    Oct 15, 2015 3:32 PM in response to sterling r

    I Tried different cords, restarts, every on the list. When I plug in either IPad or iPhone 6+ 128 g. Photos opens, I see the iPhone there but nothing happens. When I go to import it brings me to iMac hard drive. Same with iPad air2 128g.   It's since iOS 9 and now 9.0.2

    getting frustrated!  Also backing up doesn't help. Photos stuck.

  • by sterling r,

    sterling r sterling r Oct 18, 2015 1:39 PM in response to Maryjane428
    Community Specialists
    Oct 18, 2015 1:39 PM in response to Maryjane428

    Alrighty, next I would backup your Photos library and then repair it with this info from the Photos help:

     

    Repair your library - Photos Help

    If you experience problems with photos in a library, Photos can try to repair it. If problems persist, you can also restore your library from a Time Machine backup.

    Important: You should back up your photo library before repairing your library.

    1. If Photos is open, choose Photos > Quit Photos.

    2. Press Option-Command and double-click the Photos icon in the Applications folder (or click the Photos icon in the Dock).

       

      The Repair Library window opens.

    3. Click Repair to rebuild your photo library.

     

    Then test out the issue again. I'm thinking there may have been an inconsistency in the library that needs to be fixed.