jillandsteve

Q: i have a problem with my iMac and el capitan. photos recognises there is a phone attached, iPhone 4s, but i don't seem to be able to import any photos/ it's ok with the iPad but not with the phone

have a problem with my iMac and el capitan. photos recognises there is a phone attached, iPhone 4s, but i don't seem to be able to import any photos/ it's ok with the iPad but not with the phone

iMac, OS X El Capitan (10.11)

Posted on Oct 11, 2015 10:19 AM

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Q: i have a problem with my iMac and el capitan. photos recognises there is a phone attached, iPhone 4s, but i don't seem to be able ... more

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 11, 2015 1:54 PM in response to jillandsteve
    Community Specialists
    Oct 11, 2015 1:54 PM in response to jillandsteve

    Hi jillandsteve, 
     

    Thanks for participating in the Apple Support Communities. 
     

    If you can't import photos from your iPhone 4s to your iMac, several of the steps at this link may help--If you can't import photos from your iPhone, iPad, or iPod touch to your computer
     

    Also be sure to restart your iPhone if you haven't already.
     

    All the best. 

  • by jillandsteve,

    jillandsteve jillandsteve Oct 11, 2015 2:20 PM in response to jeremy_v
    Level 1 (5 points)
    Oct 11, 2015 2:20 PM in response to jeremy_v

    HI

    thanks for the info but i saw and tried all those suggestions and none of them have worked. I gather this is a major problem that Apple need to sort out. There are many complaints on the same problem and all Apple want to do is charge you for advice.

    I have been a great supporter of Apple for years but must admit the last year or so has been a disaster. IOS is a disaster and so is El Capitan. My iPad crashes for no reason, a 'zoom enabled' message constantly appears on opening up Safari, Photos has no reason when there were perfectly  Iphoto and Aperture Apps

    Apple, unfortunately, has become so money orientated that quality of software has gone To the dogs. Jony ive should stick to making good ipads etc and get out of the software side.

    i Never thought i would have such dismay with Apple and its hard to say it but their customer care just stinks

  • by Incompetent Fool,

    Incompetent Fool Incompetent Fool Jan 30, 2016 11:01 PM in response to jillandsteve
    Level 1 (0 points)
    Jan 30, 2016 11:01 PM in response to jillandsteve

    jillandsteve: There's a ridiculous fix that another guy found... I just verified that it works. See Ronnie's post here:

    Re: no import button in photos with iPhone 5s attached in el capitan

     

    Yes, really, although it seems unrelated, go into iTunes and turn on encrypted backups for your iPhone. Make a backup and then reboot your computer. And then go back to Photos... suddenly the Import button appears!