Part of page cut off while printing PDFs from Preview

Question

Level 1

7 points

Part of page cut off while printing PDFs from Preview

Hi

I recently bought a new printer (EPSON WorkForce WF-2630).

Since today, whenever I try to print a PDF file form Preview, the printer fails to align the page in the middle of the sheet, it moves the right and upper sides of the page outside the top and right margins of the paper, so it cuts off part of the text. The strange thing is that it prints pictures (JPEGs, PNGs...) perfectly fine, and if I try to print the PDF with Adobe Acrobat the problem doesn't occur.

I tried resetting the printing system, changing all the possible settings both on my Mac's printers settings and on the printer itself - all attempts were unsuccessful.

I thought that maybe it's because I had the awful idea to install some EPSON software that came with the printer, I uninstalled it using the utility I downloaded from EPSON website, but I don't know if it actually removed it completely.

Any ideas?

I have a MacBook Pro 15-inch mid 2014 running El Capitan

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.4)

Posted on Oct 11, 2015 11:23 AM

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Answer 1

Oceansoul221 Author

Level 1

7 points

Oct 11, 2015 11:51 AM in response to Oceansoul221

Edit - I tried printing with another printer (EPSON stylus SX430W) and I have the same problem.

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Answer 2

Eric Root

Level 10

684,039 points

Oct 11, 2015 12:34 PM in response to Oceansoul221

Does printing from other applications work normally?

If you haven't done so already, try resetting the printing system.

Reset the printing system - OS X El Capitan

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Answer 3

David K.

Level 1

10 points

Oct 12, 2015 5:14 PM in response to Oceansoul221

For what it's worth, I have the same exact problem. Adobe prints fine but not Preview. I have a Canon Pixma.

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Answer 4

GAG13

Level 1

0 points

Oct 15, 2015 10:10 AM in response to Oceansoul221

I just spent an hour with Apple support on this issue. I have a Macbook Pro with Retina display using El Capitan with an Epson WF 3520 printer. If I try to print a landscape document, it prints the document as portrait and cuts off part of the left hand side of the document. Apple support states that they are unaware of the issue. After many attempts they declared the issue was that of the printer driver needing updating. We re-installed the printer with the newest print driver from Epson and that failed also. I contacted Epson support and went thru the same process. The confirmed that they have not released an updated driver for El Capitan. They said that they generally release new drivers every 6 months +/-. I did find a workaround that partially solves the issue, sort of. Uncheck auto-rotate, select Portrait, select scale and reduce the scale to approximately 75%. This will allow you to print the document in landscape mode but the printed portion will only be 8.5 inches wide across the paper. Other than that, wait for the new driver or move back to the previous OS version.

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Answer 5

Oct 15, 2015 12:54 PM in response to GAG13

The landscape issue is not a driver issue. Among other threads here:

Re: PDF's Printing in Landscape

Re: Printing is broken; does not rotate the content

This is an Apple bug printing from Preview and Safari. You could try drag and drop or printing from Acrobat or Chrome.

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