Q: Problems with Mail post El Capitan

I have just downloaded El Capitan and my mail has gone haywire. It sends mail from my work email address and people do not know it is me that has sent it so delete it as spam. I have tried all the old workarounds for Yosemite but none have solved the problem. No matter what I do the settings are all greyed out. Can anyone help?

I am using a late 2013 iMac 27 inch which is full up to date - sadly!!!!

iMac, iOS 7.0.4

Posted on Oct 11, 2015 11:55 AM

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Q: Problems with Mail post El Capitan

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by Linc Davis,

Linc Davis Oct 11, 2015 1:54 PM in response to lancero17
Level 10 (208,037 points)

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Oct 11, 2015 1:54 PM in response to lancero17

the settings are all greyed out

Which settings?
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by lancero17,

lancero17 Oct 12, 2015 1:01 AM in response to lancero17
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Oct 12, 2015 1:01 AM in response to lancero17

The settings in Mail-Preferences-Accounts- account information. From email address down to and including user name are all greyed out and no matter what I try I can't change them.

L
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by Linc Davis,

Linc Davis Oct 12, 2015 9:58 AM in response to lancero17
Level 10 (208,037 points)

Applications

Oct 12, 2015 9:58 AM in response to lancero17

If this is an iCloud account, see below.
Please sign out of iCloud in its preference pane. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.
Sign back in to iCloud and test Mail.
If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.
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by lancero17,Helpful

lancero17 Oct 12, 2015 11:59 PM in response to Linc Davis
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Oct 12, 2015 11:59 PM in response to Linc Davis

This seems to have helped although Incoming Server and User name are still grey. The mail appears to be sending using my correct iCloud address though which is certainly a help. Thank you
L
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Q: Problems with Mail post El Capitan

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by Linc Davis,

by lancero17,

by Linc Davis,

by lancero17,★Helpful

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by lancero17,Helpful