HT204385: Deauthorize your computer using iTunes

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JKJakes
Level 1 (0 points)

Q: I cany deauthorise all computers until after one year. But I cant find which computers are auithorised - I may have reinstalled my OS and none of my two computers are authorised yet account information shiow I have authorised five already. What can I do?

I can't deauthorise all computers until after one year - which end in Dec 2015. But I cant find which computers are auithorised - I may have reinstalled my OS and none of my two computers are authorised currently, yet my "account information" shows I have authorised five already. What can I do?

PC, Windows 10

Posted on Oct 11, 2015 2:32 PM

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JKJakes

Q: I cany deauthorise all computers until after one year. But I cant find which computers are auithorised - I may have reinstalled my ... more

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  • by Niel,Helpful

    Niel Niel Oct 13, 2015 9:46 AM in response to JKJakes
    Level 10 (311,983 points)
    Oct 13, 2015 9:46 AM in response to JKJakes

    Try deauthorizing your computers even though they don't think they're authorized. If that doesn't work, click here and ask the iTunes Store staff for assistance; only they can perform a second Deauthorize All within the yearly period.


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  • by JKJakes,Helpful

    JKJakes JKJakes Oct 13, 2015 9:53 AM in response to Niel
    Level 1 (0 points)
    Oct 13, 2015 9:53 AM in response to Niel

    Thanks Niel.

     

    The first option I have tried already but didn't work - on all my computers. all of them say "computer is not authorized".

     

    But thanks for the quick link to submit my issue to Apple. I searched for it and could get it. Appreciated.