HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
dezieflores

Q: I bought a second hand Ipod touch 5 but it arrived disabled...

I bought a second hand Ipod touch 5c but it arrived disabled, I know how to put it into recovery mode, but will it still work if im not using the owners Apple ID? Will it still connect to Itunes if its my Apple ID trying to recover it? Please help!

Posted on Oct 11, 2015 2:09 PM

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Q: I bought a second hand Ipod touch 5 but it arrived disabled...

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Oct 11, 2015 2:11 PM in response to dezieflores
    Level 9 (77,739 points)
    iTunes
    Oct 11, 2015 2:11 PM in response to dezieflores

    Does your screen look something like this (with the ID being shown not yours)? -

    activationlock.png

    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

     

    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

     

    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.