Profile Manager no longer working since upgrading to version 5

Question

Level 1

42 points

Profile Manager no longer working since upgrading to version 5

Hello,

Before updating to server v5, Profile Manager was working fine with enrolled devices. The Mac Server is bound to AD, so the AD users have devices assigned to them. We use VPP to send Apps to the devices to the users/devices.

Since upgrading to server 5, I am getting an error when loading the profile manager website. When I click on devices, I will see 'loading' under each device, eventually names will appear instead of 'loading' e.g. grade1-ipad-10 etc.

The names will slowly appear, and will not complete. I will eventually get the following error:

A Server Error Has Occurred

Please reload the webpage and try again.

If this error continues please contact your administrator.

When I reload, eventually it will do the same. It appears as though it is loading the info about each iPad (supervised, iOS, apps etc) something is causing it to stop?

I have tried running a migration command, updated to 5.0.4, and also updated to EL Capitan, to no avail.

Sometimes clicking 'reload' option on the error will allow it to work better than the initial load. But eventually it will give me the same error.

If anyone is having trouble with this or knows what it could be please let me know.

I have some Logs:

In the server.app, system log, I get the following around about the time the error appears:

Oct 8 12:00:49 myserver networkd[273]: -[NETProxyLookup url] invalid URL scheme '50374'

Oct 8 12:00:51 myserver WindowServer[429]: send_datagram_available_ping: pid 641 failed to act on a ping it dequeued before timing out.

Thank you,

Posted on Oct 11, 2015 4:01 PM

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Answer 1

Apple_Tech85 Author

Level 1

42 points

Nov 2, 2015 4:55 PM in response to Apple_Tech85

Hello,

Server App update 5.0.15 'Improves reliability of upgrade and migration'

This is not happening.

I am currently upgraded to El Capitan, and am holding off updating to Server V5.x because of what clearly appears to be a migration issue.

Getting the error below briefly, as well as restart messages.

An Error Occured

Reload Profile Manager and try again

Error: SyntaxError: JSON Parse error: Unrecognized token '<'

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Answer 2

Nov 4, 2015 6:25 AM in response to Apple_Tech85

same here - bump anyone?

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Answer 3

Apple_Tech85 Author

Level 1

42 points

Nov 4, 2015 3:28 PM in response to Bosco1983

The latest update says that it will fix the migration process. But it doesn't. And I am a bit tired of the back door fixes, that only seem to break it for next time.

I want a fix from apple.

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Answer 4

Nov 5, 2015 8:15 AM in response to Apple_Tech85

I'm having the same issue.

We are running 5.0.15 on El Capitan on a Mac Pro with no luck.

Same thing has happened since 5.0.3.

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Answer 5

Apple_Tech85 Author

Level 1

42 points

Nov 8, 2015 3:55 PM in response to TechGuyPerson

Hello TechGuyPerson,

Good to see I am not the only one.

Apple?

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Answer 6

Nov 16, 2015 9:55 AM in response to Apple_Tech85

I am having the same issue at my school district. Since upgrading to El Capitan and server app 5.0.3 Profile Manager has become unstable and crashes routinely. It has become very difficult to manage our Apple devices. I have been talking with Apple Support and they have told me that the issue is that Profile Manager is taking too long to refresh, hence the crashing. They have told me to wait for future updates. So all we can do is wait. Very frustrating.

Bruce

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Answer 7

Nov 17, 2015 10:44 AM in response to Apple_Tech85

Has there been any movement on this!? I am in the same boat...... 1,000 devices and PM constantly crashes; so much that it is almost unusable. I get the same error every 5th time or so that says JSON Parse error;unrecognized token. Kill me!!

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Answer 8

Nov 17, 2015 11:45 AM in response to AverageMac

What makes it worse is that I need to go in and re assign every device back to the user so that their email and other settings apply correctly. Is there a way to revert back?

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Answer 9

Nov 17, 2015 11:54 AM in response to cirrhosis

Did you do a time machine back up? I was able to get mine working by restoring my library

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Answer 10

Nov 17, 2015 12:07 PM in response to AverageMac

I have, and thought about restoring that way. But from what I've seen, it's just going to crash again and create the same issues correct?

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Answer 11

Nov 17, 2015 12:29 PM in response to AverageMac

When you say restore my Library, are you saying the entire Library or just the Library>Server>Profile Manager Config and Data folders?

Thanks for your help btw:)

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Answer 12

Nov 17, 2015 12:46 PM in response to cirrhosis

I use a mac mini server with two HD's so my Service data is stored on one HD while my server is on another. Find out where your service data is located and restore the entire thing. At least if you do that, it will lag and be terrible, but you can still use it a little.

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Answer 13

Nov 17, 2015 1:03 PM in response to AverageMac

Thanks AverageMac, I'll give it a shot. Any access is better than this.

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Answer 14

Apple_Tech85 Author

Level 1

42 points

Nov 18, 2015 2:58 PM in response to cirrhosis

Hello,

Where exactly is the service data?

In my case, I have upgrade to 5.0.15, should I be restoring previous service data before I migrate?

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Answer 15

Jarv15

Level 1

12 points

Jan 4, 2016 1:08 PM in response to Apple_Tech85

I have the same issue with my Mac Server. I recently setup a Mac Mini running El Capitan and Server 5.0.15. It ran great while the students were on winter break and I added half of the schools devices and installed apps via profile manager. When I got back today PM is crashing and giving me "Server error Occurred" and "JSON Parse Error unrecognized token" Not sure what is going on. Also seems to tie up apps installations on iPads. Have several devices still loading.

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