Unable to shut down

Question

Level 1

34 points

Unable to shut down

I have upgraded my 27" iMac to OS X 10.11, and now I am unable to do a clean shutdown. This happened before, but rarely, and it was usually the cause of one of my many external hard drives I have connected to it via a USB hub. I thought this might be the problem this time, so I disconnected the USB hub and all I had connected to my iMac was the USB keyboard, SuperDrive, and a USB extender that has nothing connected to it at this time. If I start up my iMac, get to the desktop, and decide to shutdown within a few seconds, no issue. But if I use the iMac for a while then decide to shut down, the menu bar and desktop items go away, but it will not shut down. I can reopen any app and the menu bar comes back, but as soon as I quit every app, the menu bar goes back away. I try to shut down or even restart by opening any app except for the Finder, but it will not shut down. Some start-up items that I have are iTunes Helper, Google Drive, Mediafire, Dropbox, Beats Updater, Norton, and OneDrive.

Posted on Oct 11, 2015 3:04 PM

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Answer 1

Kappy

Level 10

361,741 points

Oct 11, 2015 3:16 PM in response to djluis2k7

Get rid of Google Drive, Beats Updater, and OneDrive. Uninstall the Norton software. You don't need it.

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Answer 2

djluis2k7 Author

Level 1

34 points

Oct 12, 2015 7:31 PM in response to djluis2k7

When trying to shutdown, this is the message I'm getting in Console. Can anyone tell what my problem could be by seeing this?

loginwindow[103]: ERROR | -[SessionLogoutManager startLogout:logoutSubType:showConfirmationUI:countDownTime:useTALOption:logoutO ptions:] | Attempt to start a: Shutdown, AFTER a Shutdown was already past the point where logout can change types

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Answer 3

Kappy

Level 10

361,741 points

Oct 12, 2015 7:47 PM in response to djluis2k7

Press and hold down the Power button until the computer shuts down.

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Answer 4

djluis2k7 Author

Level 1

34 points

Oct 13, 2015 9:39 AM in response to Kappy

Are you serious with your responses? I know how to force my iMac to shut down and that's not what this thread is about.

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Answer 5

djluis2k7 Author

Level 1

34 points

Oct 13, 2015 5:23 PM in response to djluis2k7

On 2 occasions today that this happened, here are the lines from Console that I see:

10/13/15 6:41:09.437 PM FinderSyncAPIExtension[514]: host connection <NSXPCConnection: 0x7fd931803850> connection from pid 316 invalidated

10/13/15 6:41:09.437 PM neoplugin[421]: host connection <NSXPCConnection: 0x7fbb1a408140> connection from pid 316 invalidated

10/13/15 6:41:09.437 PM ACCFinderSync[422]: host connection <NSXPCConnection: 0x7fe4c8e0a880> connection from pid 316 invalidated

10/13/15 6:41:09.437 PM garcon[541]: Garcon destroyed (0 alive).

10/13/15 6:41:09.437 PM WindowServer[204]: CGXGetConnectionProperty: Invalid connection 45299

10/13/15 6:41:09.438 PM WindowServer[204]: CGXGetConnectionProperty: Invalid connection 45299

10/13/15 6:41:09.438 PM garcon[541]: host connection <NSXPCConnection: 0x7f8911f10400> connection from pid 316 invalidated

10/13/15 6:41:09.438 PM WindowServer[204]: CGXGetConnectionProperty: Invalid connection 45299

10/13/15 6:41:09.439 PM WindowServer[204]: CGXGetConnectionProperty: Invalid connection 45299

10/13/15 6:41:09.440 PM syncdefaultsd[2720]: SecTaskLoadEntitlements failed error=3

10/13/15 6:41:09.447 PM syncdefaultsd[2720]: com.apple.finder has been removed from syncing apps.

10/13/15 7:21:36.671 PM garcon[608]: host connection <NSXPCConnection: 0x7fcf69511e60> connection from pid 441 invalidated

10/13/15 7:21:36.671 PM ACCFinderSync[540]: host connection <NSXPCConnection: 0x7fe4ca9164d0> connection from pid 441 invalidated

10/13/15 7:21:36.671 PM FinderSyncAPIExtension[537]: host connection <NSXPCConnection: 0x7fca22811d60> connection from pid 441 invalidated

10/13/15 7:21:36.671 PM neoplugin[539]: host connection <NSXPCConnection: 0x7fcc7c30c570> connection from pid 441 invalidated

10/13/15 7:21:36.671 PM garcon[608]: Garcon destroyed (0 alive).

10/13/15 7:21:36.672 PM WindowServer[206]: CGXGetConnectionProperty: Invalid connection 46107

10/13/15 7:21:36.673 PM WindowServer[206]: CGXGetConnectionProperty: Invalid connection 46107

10/13/15 7:21:36.673 PM syncdefaultsd[878]: SecTaskLoadEntitlements failed error=3

10/13/15 7:21:36.679 PM syncdefaultsd[878]: com.apple.finder has been removed from syncing apps.

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