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Q: Numbers ceased to import spreadsheets from Dropbox since IOS9 ???

Since latest IOS updates 9 to 9.0.2 NUMBERS has ceased to import spreadsheets from Dropbox.

 

Drop Box will export then Numbers starts to import and the bar indicates its at 25% but never progresses tried several sheets from small to large all the same.

 

Can Apple fix this App as it one of theirs...

iPhone 4S, iOS 9.0.2, 64Gb

Posted on Oct 11, 2015 5:04 PM

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Q: Numbers ceased to import spreadsheets from Dropbox since IOS9 ???

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  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 5:05 AM in response to Rotten Apple Core
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    iPad
    Oct 12, 2015 5:05 AM in response to Rotten Apple Core

    Works fine for me. What sort of content is in those spreadsheets? Could be a compatibility issue.

     

    Are you able to import the file through other means (email attachment for example, or via iCloud)? If so, it would indicate the issue is with DropBox (which is NOT Apple's).

     

    You could also try a forced restart: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the restart.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 12, 2015 6:42 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Oct 12, 2015 6:42 AM in response to Kilgore-Trout

    TO clarify I am a tech so have done all the obvious included reinstalled app same spread I have been importing daily for months only change was IOS 9 as soon as I upgraded numbers wont import since

     

    Apple needs to address some of the issues of IOS 9 or coordinate major changes with apps

     

    Unimpressed Apple makes enormous profits by having shocking technical support leaving users to work out where they have not beta tested

     

    Should rename IOS from software to trialware

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 6:55 AM in response to Rotten Apple Core
    Level 7 (32,679 points)
    iPad
    Oct 12, 2015 6:55 AM in response to Rotten Apple Core

    But yet you are not tech savvy enough to recognize you are dealing with an isolated issue, and not a widespread condition? I know of no one else having an issue with this. Folks here would be more than happy to try and assist you with troubleshooting, but if you are only here to whine, you need to find another venue.

     

    Good luck.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 12, 2015 7:07 AM in response to Kilgore-Trout
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    Oct 12, 2015 7:07 AM in response to Kilgore-Trout

    The incidence is not isolated there are three users that all had same problem at same time that I know

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 7:09 AM in response to Rotten Apple Core
    Level 7 (32,679 points)
    iPad
    Oct 12, 2015 7:09 AM in response to Rotten Apple Core

    And the two dozen users I know that use dropbox - regularly, on a variety of devices running iOS 9.0.2 - are not.

     

    Contact DropBox support.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 12, 2015 7:32 AM in response to Kilgore-Trout
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    Oct 12, 2015 7:32 AM in response to Kilgore-Trout

    I think we are getting off track its not directly IOS 9 and dropbox its any importing of any spreadsheet via any means be it Dropbox or email

     

    I just used Dropbox as the example but probably created some confusion there.

     

    The problem is Numbers and IOS 9 seems numbers stopped importing since the upgrade.

     

    The three users here use Iphone 4S and Iphone 5 all same issue.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 7:43 AM in response to Rotten Apple Core
    Level 7 (32,679 points)
    iPad
    Oct 12, 2015 7:43 AM in response to Rotten Apple Core

    The only spreadsheets I have had any difficulty importing into numbers contained either macros or pivot tables. Otherwise everything else has imported fine.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 12, 2015 7:52 AM in response to Kilgore-Trout
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    Oct 12, 2015 7:52 AM in response to Kilgore-Trout

    Hmm the spread sheet I use is technically basic it has no macros or smarts only some formatting and calculations its a results table from a larger system.

     

    But that aside I have created a New Spreadsheet with nothing on it bar the text TEST and same result it stalls on importing.

     

    Everything was was working fine, now its not frustrating.

     

    So you are importing on a MAC or Iphone ? Successfully

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 7:58 AM in response to Rotten Apple Core
    Level 7 (32,679 points)
    iPad
    Oct 12, 2015 7:58 AM in response to Rotten Apple Core

    iPhone and iPad

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 12, 2015 8:54 AM in response to Kilgore-Trout
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    Oct 12, 2015 8:54 AM in response to Kilgore-Trout

    I fixed it....

     

    In the end I updated Numbers on my PC removed numbers on the Iphone during the Itunes Sync, then re-installed it on the Iphone using Itunes Sync again.

     

    Strange I deleted it on the Iphone before and downloaded it direct to the phone but it did not fix it.

     

    Working again h'mmm that does not make sense, no explanation for why that re-install route worked, unless original update of numbers on the Iphone did not run properly.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 12, 2015 9:21 AM in response to Rotten Apple Core
    Level 7 (32,679 points)
    iPad
    Oct 12, 2015 9:21 AM in response to Rotten Apple Core

    Rotten Apple Core wrote:

     

     

    Working again h'mmm that does not make sense, no explanation for why that re-install route worked, unless original update of numbers on the Iphone did not run properly.

    Not out of the question, I suppose. Deleting and re-installing an app is typical troubleshooting, but not usually for this type of issue.

     

    At any rate, glad you got it sorted.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 13, 2015 12:09 AM in response to Kilgore-Trout
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    Oct 13, 2015 12:09 AM in response to Kilgore-Trout

    Yes I was a bit SUS too...

     

    Turns out problems came up again but this time I waited for the import for as long as it took...

     

    Here's the strange part since IOS 9 it does import into Numbers but it takes 20 to 30 times longer and size of spreadsheet makes no difference...

     

    Seems the Import Function takes for ever now it was always a bit slow now you think it has failed after 10 min but if you wait long enough it eventually loads the sheet.

     

    Seems IOS 9 and Numbers have an issue on 4S phones maybe...

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 13, 2015 7:04 AM in response to Kilgore-Trout
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    Oct 13, 2015 7:04 AM in response to Kilgore-Trout

    Here is a trick work around after playing with this problem..

     

    If you open the source ie Dropbox and export the spreadsheet to Numbers the import seems to stall..

     

    If you CLOSE Dropbox once the import has started in Numbers the import completes instantly and problem goes away.

     

    I wonder if Iphone 4S and its 512mb ram is struggling to multi task these two functions under IOS 9 find that hard to imagine as neither tasks are intensive.

  • by Rotten Apple Core,

    Rotten Apple Core Rotten Apple Core Oct 13, 2015 7:59 AM in response to Rotten Apple Core
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    Oct 13, 2015 7:59 AM in response to Rotten Apple Core

    I will put my final result for anyone with similar problem...

     

    After testing every variable combination it appears..

     

    The first time I import a spreadsheet after opening Numbers it is very Slow, then I can import as many and reasonably large sheets almost instantly.

     

    Until I close Numbers and the first slow import problem reappears..

     

    This has only happened since IOS 9 upgrades...

     

    Solution Don't close Numbers and all is well...