macaronincheese

Q: Messages missing after iCloud backup restore on 9.0.2.

Messages missing after iCloud backup restore on 9.0.2.

iPhone 6s, iOS 9.0.1

Posted on Oct 11, 2015 5:18 PM

Close

Q: Messages missing after iCloud backup restore on 9.0.2.

  • All replies
  • Helpful answers

  • by patscanlan,

    patscanlan patscanlan Oct 18, 2015 3:33 PM in response to macaronincheese
    Level 1 (5 points)
    Oct 18, 2015 3:33 PM in response to macaronincheese

    Same issue, tried multiple iCloud backups because that is all I have after getting my new 6S swapped at the Apple Store.

     

    Details outlined here: 9.0.2 backup restore issue.

  • by PaulThePilot7,

    PaulThePilot7 PaulThePilot7 Oct 18, 2015 9:51 PM in response to macaronincheese
    Level 1 (0 points)
    Oct 18, 2015 9:51 PM in response to macaronincheese

    Same issues as well. I tried restoring 5+ times using different back ups. Any luck on a fix?

  • by macaronincheese,

    macaronincheese macaronincheese Oct 18, 2015 10:54 PM in response to PaulThePilot7
    Level 1 (0 points)
    Oct 18, 2015 10:54 PM in response to PaulThePilot7

    Exchanged iPhone and backup worked.

  • by patscanlan,

    patscanlan patscanlan Oct 18, 2015 11:35 PM in response to macaronincheese
    Level 1 (5 points)
    Oct 18, 2015 11:35 PM in response to macaronincheese

    Well after 8+ restores using various iCloud backups and restore methods (Erase all Content & Settings, iTunes restore using fresh download of 9.0.2) I decided to give Apple Support a call to see if there was any other hope.  The support person didn't really have any suggestions and even went as far as telling me that Messages are no longer backed up in iCloud/iOS 9, which honestly baffled me.  I referenced Apple's own support article that says Messages are indeed backed up and included when restoring (when going from iPhone to iPhone, iPad to iPad, etc.), as they always have been in the past.  He told me that the article is outdated......okay buddy!

     

    After he told me that I knew I was done, I can only go so long without the use of my phone.  I've already spent my entire Sunday trying to get my replacement phone back to the same state my previous device with no luck.  I have to assume this is a 9.0.2 bug, when I restored from my iCloud backup from my to 6 to my first 6S, everything restored like it is supposed to.  Apple is no longer signing anything below 9.0.2 so I can't try 9.0.1 or 9.0.  I have no choice but to move on without the messages, once you start using your phone and receiving new messages, any hope of getting the others back is lost.

     

    Still Perturbed Patrick