My brand new iPhone 6s Plus is really slow and freezes up.
When I am using apps.
When I am on using wifi.
Apps freeze, downloads take forever, call quality is terrible, and in general the phone is just super slow.
This is by far the worst performance of any iPhone I have ever experienced, and I have owned every version.
Please someone tell me it gets better. How can I fix this mess?
Call Apple support, it's potentially a defective unit.
it should be blazing fast
has it been this way from day one?
It has. It freezes up like the processing is slow. Right now I am sending a text and its taking forever to send a 5 second video, and I am full bars. When I go on wifi the speed drops completely, so its actually faster for me to not use Wifi.
I need to see a Genius because this has been happening since day 1.
Have apple run a diagnostic over the phone or bring it to a retail store to get help. They will be able to help you out
You have 2 weeks to return the iPhone, and get your money back. Accordingly, you shouldn't spend any time trying to solve this problem.
I just checked the support, and you have to schedule a call now two days in advance? What kind of support is this? What a big disappointment this phone has been.
I'd like to hear from anyone else having this issue.
I have the same problem. When i am on wifi , it doesnt load sometimes, i have to reload. Also, with Apple music, App Store. They are all slower.
Try
Settings > General > Reset > Reset Network Settings.
As sharpest said that's a good solution. However I'm curious is the issue related to wifi vs cellular speed or is everything slow so we know if we're diagnosing a slow iPhone or slow because of Internet connection. Which leaves us with a problem of either Internet speed or issues with wifi on your device.
DO a power cycle on your wifi router for good measure by unplugging it for a couple minutes then plug back in to eliminate that issue off the get go.
I have already done that.
The phone is also very slow without Wifi. When I make a call the call fails to begin, like I can not hear anyone. The phone is slow whether I am on wifi or not.
Did you update your phone to iOS 9.0.2 ? If so, did this issue begin before or after the update? I can definitely help you with this.
This is really sounding like you have received one of the few duds from the production line. Not every phone rolls out as it should no matter who makes it. Get with the apple support line and I am sure they will either resolve the issue or replace the phone, but do it soon while theres still the complimentary support.
The phone is a dud. I have the strongest broadband at home, and full bars in my home as well. The phone is super slow, its way slower than my 5s. I am so disappointed I want to return the phone all together. The Genius bars now in my city are running a 3 day wait time, its just ridiculous. Has anyone noticed how Apples support has gotten way harder to access? The whole process to get service is a cumbersome process. Starting to regret this decision. Going into a store tomorrow to return the phone.
Apple totally resolved my issue. I went to the Apple store at 9am and got in before anyone showed up. They assessed my phone, did the diagnostic, and gave me a new phone all together. The new phone works the way it should. I am guessing this was a defective phone that I had.
I just want to add that Apple's customer service continues to be a major reason why I continually buy their products, and have done so for 20 years. I am a fan and customer for life. As more people use Apple products, I was worried that the service was reduced, but its not. You just have to know how to navigate their updated customer service options. In short, very happy with my resolution.
My brand new iPhone 6s Plus is really slow and freezes up
