Q: help needed

iTunes not installed correctly on my windows 10 laptop I have lost all my songs and now get Error7(windows error126) Before windows 10 I had everything on this Acer Laptop and could go to the Store to buy. If I uninstall and reinstall do I lose all my stuff I have bought?

Acer laptop, Windows 10

Posted on Oct 12, 2015 4:07 AM

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by jason269,

jason269 Oct 12, 2015 7:15 AM in response to rjfromsonning common
Community Specialists

Oct 12, 2015 7:15 AM in response to rjfromsonning common

Hi, rjfromsonning common.

Thank you for visiting Apple Support Communities.

I understand that you are receiving an error 7 when updating iTunes. I would suggest completely uninstalling iTunes and all of it's components as outlined below. Once this is done, follow the steps in the second article. You will not lose any purchased media by processing these steps.

Remove and reinstall iTunes and related software components for Windows

If you can't install or update iTunes for Windows

Cheers
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by jason269,

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