andy js
Level 1 (5 points)

Q: Messages app keep showing one unread message, but there's no more messages, how to make it go away?

Hi,

 

I'm new to Mac, so forgive my foolishness.

 

I'm using El Capitan for a couple of week now, and I've been more than happy using the Handoff feature between the iPhone and MacBook, kudos to the Mac engineers to make this "magic" happen. But the Messages app now keep showing one unread message even though I've already deleted all the messages, later I've found out (by double clicking the Messages app icon) that I can see what that unread message is, but how to delete it??

 

Is anybody experience this same bug? Do anyone find a way to remedy this annoying unread badge? But no, not through System Preferences> Notification> Messages setting, because that just turn-off the whole notification for Messages.

MacBook, OS X Yosemite (10.10.5), MacBook 12" with Retina Display

Posted on Oct 12, 2015 5:04 AM

by andy js,Apple recommended
andy js andy js
Level 1 (5 points)
A:

Hi Ralph,

 

Thanks for replying, sorry I didn't know you posted a reply because there's no email notification about it.

This really frustrating, I already set the preference to receive email notification whenever someone reply to my post, but there's no email notification so far. And I checked my spam inbox, there's no email from Apple.

 

I've already resolved my problem, after a reboot, Messages app was finally showing the correct messages.

 

Thanks again for your concern.

Posted on Nov 3, 2015 12:54 AM

Close
andy js

Q: Messages app keep showing one unread message, but there's no more messages, how to make it go away?

  • All replies
  • Helpful answers

  • by Cunnla,

    Cunnla Cunnla Oct 12, 2015 5:13 AM in response to andy js
    Level 4 (1,980 points)
    Mac OS X
    Oct 12, 2015 5:13 AM in response to andy js

    In Messages > File there's a Delete conversation option. Would that  do it?

  • by andy js,

    andy js andy js Oct 13, 2015 6:49 AM in response to Cunnla
    Level 1 (5 points)
    Oct 13, 2015 6:49 AM in response to Cunnla

    I don't think so, it'll only delete the whole conversation but not the one that's hidden from plain sight.

  • by Cunnla,

    Cunnla Cunnla Oct 13, 2015 6:06 PM in response to andy js
    Level 4 (1,980 points)
    Mac OS X
    Oct 13, 2015 6:06 PM in response to andy js

    Hi,

    Check this out, especially the part about Mute conversations.

    Use Messages with your iPhone, iPad, or iPod touch - Apple Support

    If you can bring up the message on Messages app on the Mac, at top right there's a Details button. Click on that and you can stop notifications from that message.

  • by andy js,

    andy js andy js Oct 13, 2015 10:12 PM in response to Cunnla
    Level 1 (5 points)
    Oct 13, 2015 10:12 PM in response to Cunnla

    Cunnla,

    I don't think you understand my question, I don't want to mute the message, I want to delete it but the message is not shown in the Messages app!

    Not mute, not do not disturb, but delete the hidden message! Hidden, out of sight from eyes view! So if I open the Messages app, there's no message in there at all, but the Message's badge notification shows there's one message still unread.

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Oct 21, 2015 1:17 PM in response to andy js
    Level 9 (72,999 points)
    Applications
    Oct 21, 2015 1:17 PM in response to andy js

    Hi,

     

    If you click and hold the Messages icon does it show you the name of the Message ?

    If so can you select it from the icon ?

     

    If not then try the following:-

    Open Activity Monitor in the Applications/Utilities folder.

    Search the list for the Dock.

    Highlight it and then use the X quit icon top left of the window.

    Confirm Force Quit.

    Two things will happen the Dock will disappear and then reappear whilst in the Activity Monitor it appears at the top of the list as it Restarts.

     

    If that does not work go to the System Preferences > General Pane

    Change the number for the Recent Documents, Applications and servers to something higher (I have mine set on 20)

    Despite there being no Recent List in the File Menu any more in Messages it does alter what can be accessible from the DOCK icon.

    Can you open it from there now ?

     

     

     

     

    3Sigcopy2.png

    9:17 p.m.      Wednesday; October 21, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by andy js,Apple recommended

    andy js andy js Nov 3, 2015 12:54 AM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Nov 3, 2015 12:54 AM in response to Ralph Johns (UK)

    Hi Ralph,

     

    Thanks for replying, sorry I didn't know you posted a reply because there's no email notification about it.

    This really frustrating, I already set the preference to receive email notification whenever someone reply to my post, but there's no email notification so far. And I checked my spam inbox, there's no email from Apple.

     

    I've already resolved my problem, after a reboot, Messages app was finally showing the correct messages.

     

    Thanks again for your concern.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 3, 2015 12:58 PM in response to andy js
    Level 9 (72,999 points)
    Applications
    Nov 3, 2015 12:58 PM in response to andy js

    No Problem.

     

    Thanks for coming back and letting us know.

     

     

    3Sigcopy2.png

    8:58 pm      Tuesday; November 3, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by andy js,

    andy js andy js Nov 10, 2015 3:52 AM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Nov 10, 2015 3:52 AM in response to Ralph Johns (UK)

    Ralph,

     

    I have a little complaint about this Messages sync between the Mac and iPhone, could you help me out?

    I've dismissed a SMS message on the Apple Watch, few minutes later I opened my Mac and it showed me that particular SMS. That just one message, sometimes there were 4-5 SMS which I had to dismiss on the Mac even though I've done that on the Watch.

    Is this behaviour by default on the Mac?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 10, 2015 12:19 PM in response to andy js
    Level 9 (72,999 points)
    Applications
    Nov 10, 2015 12:19 PM in response to andy js

    Hi,

     

    That is the default action on all the devices.

    The "Sync" as Apple calls it is only "Display on all devices".

     

    The advantage  is that the Mac has lots more storage and you can elect to Save Chats as opposed to having them on display to "save" them like the iOS devices.

    You have always had to clear chats on the iPhone or iPad separately from the Mac.

     

     

    3Sigcopy2.png

    8:19 pm      Tuesday; November 10, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by andy js,

    andy js andy js Nov 10, 2015 11:57 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Nov 10, 2015 11:57 PM in response to Ralph Johns (UK)

    Okay thanks Ralph, I hope Apple will iron out this kink in the next OS update (both on Mac OS X and iOS).

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 11, 2015 12:07 PM in response to andy js
    Level 9 (72,999 points)
    Applications
    Nov 11, 2015 12:07 PM in response to andy js

    Hi,

     

    It is not a kink.

    It is the way the app works.

     

    If you would like it to be different then use this page http://www.apple.com/feedback/ichat.html

     

     

    3Sigcopy2.png

    8:07 pm      Wednesday; November 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by aw1331,

    aw1331 aw1331 Feb 25, 2016 5:19 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 25, 2016 5:19 AM in response to Ralph Johns (UK)

    Thank you! This just solved the same problem for me.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 25, 2016 1:33 PM in response to aw1331
    Level 9 (72,999 points)
    Applications
    Feb 25, 2016 1:33 PM in response to aw1331

    No Problem.

     

     

    3Sigcopy2.png

    9:33 pm      Thursday; February 25, 2016

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jun 10, 2016 11:12 AM in response to andy js
    Level 9 (72,999 points)
    Applications
    Jun 10, 2016 11:12 AM in response to andy js

    4thanx.gif for the 1helpful.png   Points

     

     

    3Sigcopy2.png

    7:12 pm      Friday; June 10, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)