iPod Touch (2nd gen) gives "invalid response" to iTunes

Question

iPod Touch (2nd gen) gives "invalid response" to iTunes

I've got an old iPod Touch 2nd gen that I only use for playing music (no games, wifi, photos, etc.). I tried to connect it to iTunes the other day and got this message: "iTunes could not connect to the iPod Touch 'Shai-Hulud' because an invalid response was received from the device".

I tried resetting the iPod, tried it with different USB cords and even restored it to factory settings and I still get the message. iTunes even still recognises the iPod by name even though I restored it to factory settings and wiped all the content from it.

I have an iPod nano as well and iTunes is happy to connect to it - just not the 2nd gen Touch. Any advice guys?

iPod touch

Posted on Oct 12, 2015 7:42 AM

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Answer 1

Best reply

lllaass

Level 10

210,405 points

Oct 12, 2015 7:52 AM in response to OctoberCountry

Maybe:

An invalid response was received from the device?

How do I resolve: iTunes could not connect to the iPad because an invalid response was received from the device.

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Answer 2

Oct 12, 2015 9:12 AM in response to lllaass

Yeah, I saw those threads when I searched for an answer when it first happened. None of it was helpful, so I posted here hoping someone had some different ideas.

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Answer 3

lllaass

Level 10

210,405 points

Oct 12, 2015 9:18 AM in response to OctoberCountry

- Try on another computer

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 4

Oct 12, 2015 11:10 PM in response to lllaass

iTunes on another computer found it and said "Welcome to your new iPod", but that still doesn't make it work on my main computer. It's not the USB cable; like I said in my OP, I tried it with several. iTunes can't be the problem because my other iPod syncs with it.

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Answer 5

lllaass

Level 10

210,405 points

Oct 13, 2015 1:16 AM in response to OctoberCountry

What iTunes and computer OS version on the working computer and non-working computer?

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Answer 6

Oct 13, 2015 4:51 AM in response to lllaass

It's iTunes 12.3 (the newest version) on an iMac running Mavericks that gives me the error message. No idea what version of iTunes is on the Macbook I tried it with (the one that recognises the iPod), but it's an older one.

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Answer 7

Bonitaot

Level 1

0 points

Oct 13, 2015 10:16 AM in response to OctoberCountry

I have this question too

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Answer 8

Oct 15, 2015 7:17 PM in response to OctoberCountry

I also have this question.

I tried to revert back to a previous version of iTunes, but still couldn't get it to work, reset my iPod touch, still no go.

Then thought that it may have been related to the recent iTunes update that was designed for the new operating system, so figured why not jump in and try El Capitan, still nothing.

On a different note, now after resetting the iPod, I can't get it to connect to iTunes even if I'm connected to wifi.

I'm thinking I'm just going to go visit an Apple Store pretty soon to hopefully get this all resolved.

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Answer 9

Oct 15, 2015 10:44 PM in response to msweber88

Yup - I tried to do a factory reset and it wasn't happy with that either. Got an "unknown error". I suspect it's just old and given up the ghost. It would probably cost more to fix than it's worth, so now I'm looking for a used one on eBay.

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