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barryfrompeterborough

Q: unable to open settings in virgin mail using safari

When accessing settings in a virgin mail account the file does not open properly for use.  It does open properly if Firefox is used.

iMac (21.5-inch Mid 2010), Mac OS X (10.1.x)

Posted on Oct 12, 2015 6:42 AM

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Q: unable to open settings in virgin mail using safari

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 12, 2015 3:10 PM in response to barryfrompeterborough
    Level 10 (207,926 points)
    Applications
    Oct 12, 2015 3:10 PM in response to barryfrompeterborough

    I suggest you start by taking the steps recommended in this support article.

  • by barryfrompeterborough,

    barryfrompeterborough barryfrompeterborough Oct 17, 2015 12:10 AM in response to Linc Davis
    Level 1 (4 points)
    Oct 17, 2015 12:10 AM in response to Linc Davis

    Thank you Linc, I think your suggestions are correct but the problem has not been solved just yet, so I will try again.  I use Safari on my iPad and have been able to access the Virgin web pages from there, so that seems to confirm that the problem is in the history settings somewhere.

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Oct 17, 2015 6:51 AM in response to barryfrompeterborough
    Level 9 (70,061 points)
    iTunes
    Oct 17, 2015 6:51 AM in response to barryfrompeterborough

    What version of the OS are you using?

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by barryfrompeterborough,

    barryfrompeterborough barryfrompeterborough Oct 19, 2015 4:29 AM in response to Eric Root
    Level 1 (4 points)
    Oct 19, 2015 4:29 AM in response to Eric Root

    Thank you Eric, that did it first time.  Using the Develop menu, then emptying caches was enough.

    Much appreciated.

    Barry

  • by Eric Root,

    Eric Root Eric Root Oct 19, 2015 6:47 AM in response to barryfrompeterborough
    Level 9 (70,061 points)
    iTunes
    Oct 19, 2015 6:47 AM in response to barryfrompeterborough

    You are welcome.