Apple update, phone goes to blue screen.

Hello,


My phone was working fine and then I did the update (some apps required it to use them) so I completed the update and the phone wont turn in. It loads the apple logo, goes to a blue screen, then back to the apple logo. I turn the phone off, plug it into the computer and run itunes to do a factory reset but it still doesn't work. Itunes starts downloading the software, gets to about 25% and says "error, can't connect to phone." I redownloaded itunes on the computer thinking Itunes was the issue but still no success. I tried another computer and still getting the same error message. I called verizon and they pretty much said it's fault software, call Apple.


Any recommendations on what to do?


Thank you,

Posted on Oct 12, 2015 7:48 AM

Reply
4 replies

Oct 12, 2015 9:03 AM in response to Marshall5445

You need to restore your software via iTunes (make sure you have the latest version first). Try this procedure:


Turn your device off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your device and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a device in recovery mode. Now you can restore to factory settings.

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Apple update, phone goes to blue screen.

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