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Oct 12, 2015 1:46 PM in response to anndorieby Ingo2711,If it is working now, connect to your computer to back it up or make sure that it is connected to a Wi-Fi network and back up to iCloud.
About backups in iCloud and iTunes - Apple Support
After that, to make sure that this has not been software related, set it up as new device and restore from the backup you made.
Use iTunes to restore your iOS device to factory settings - Apple Support